Plumbing

Marin County

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What did you like best about O'Connell Plumbing?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/4/2004 and 6/21/2008. Customer last names have been initialized for privacy. 

"They're very professional, reliable and on time. They have great customer service." —Amara R.

"Very friendly, professional, clean and on time" —Amy S.

"They were very professional, friendly, clean, prompt and the customer service was good. They seemed to have good technical skills." —Andrea D.

"They're on time, pleasant, clean and they know what they're doing." —Andrea L.

"They assessed my problem quickly and correctly and gave me a fixed quote. They did the job excellently for the price they quoted." —Bob K.

"I pointed out what I needed to have done and it was done." —Chris C.

"They were able to find a problem that the other plumbers were not able to." —Debbie H.

"They're good guys. They came in and made me feel confident in their work. They also cleaned up afterwards. They made me understand the job they did and walked me through it to make sure everything was running the way it should have been." —Elizabeth P.

"They're very nice and thorough people. They communicate well and follow up well with things. If there is something that isn't right, they'll tell us about it. They're very reliable and they do good work. It's very important that they care about their work." —Kacy B.

"They were responsive and the work was performed well. The service was good. Also, the prices were not outrageously high." —Elinor L.

"They came when I called them. That is always important. We had a particular problem with the sink, so they tightened it without charging us, which was nice. Everyone was nice and courteous." —Jay F.

"Their quality is the best." —Jim P.

"Their work is good." —Lorraine C.

"They were right here when I called." —Karyn N.

"They were very responsive and professional." —Phil H.

"They showed up on time and diagnosed the problem, which turned out to be pretty tricky. They came up with a simple solution. Also, he was a nice guy." —Susan S.

"Competent, non-intrusive and they just did the job. I thought they were very good." —Denman M.
"They came when they said they would and did what they said they would. I had no complaints." —Juanita B.

"They were fairly flexible and available." —Kimberly H.

"The service, promptness and pricing" —Mary P.

"I liked the fact that she made a follow-up call to see if we were happy." —M. D.

"They were on time and thorough." —Peter M.

"I liked the staff. They seemed courteous and friendly." —Don M.

"They're easy to work with. Mr. O'Connell himself came out initially to the property, but he didn't charge us for his initial visit." —Gary S.

"They showed up on time and did a nice, professional and clean job. They didn't leave a mess." —Ken C.

"They showed up when they said they would, and they did a good job. Our family has used them for years." —Wendy A.

"They are on time, responsive, and they follow up and communicate well." —Robin B.

"They were punctual, efficient, and they got the job done." —Ken C.

"They were courteous and helpful." —Mary E.

"They were on time, friendly, and they did not lie to me." —Jason J.

"He was personable, competent, prompt, and he explained things to me." —Paul J.

"I've used them several times, and they were always on time, and they always cleaned up after themselves." —Franz K.

"They are very responsive." —Tina M.

"I like that they are a local business that is responsive and skilled." —McNear M.

"They were always on time, and they did what they were hired to do." —Ken T.

"I felt like they cared about my needs." —David B.

"They were prompt and professional." —Nanette B.

"He was friendly and prompt." —Stewart C.

"They seemed know what they were doing, and my husband has used them before." —Lisa G.

"They have great customer service, and they do quality work." —Joan H.

"They are a bit pricey, but I will call them when the job needs to be done right." —James H.

"I was very satisfied with their work." —Jerry H.

"I liked the guy who came the first time. He was really a very nice guy, and he explained what he was doing." —Susan K.

"They are very nice." —Baryl S.

"They show up when they are supposed to and do a good job." —Kathy S.

"They were responsive." —Don B.

"They are helpful and nice." —Carol M.

"They did what they said they were going to do." —Steve N.

"They are very personable." —Dawn R.

"They are nice guys." —William L.

"They were very straight forward and timely. They did what we asked them to do." —Everett A.

"The quality of their service fast response" —Marybeth H.

"They did what they said they were going to do." —Todd K.

"Good service" —Amy K.

"We like Ed and the service was good too." —Gwen M.

"The gentlemen that came out were good and he fixed everything I needed very responsibly. Everything's been great and I like the fact he listened to me and my problems. The house was backed up but he was patient and fixed the problem" —Louise O.

"They came when they said they would and they did a good job." —Marion S.

"Their honesty, their dependability, their contentment with their work, and their openness to new ways of doing business and technology. I am a totally satisfied customer." —Stacey S.

"They are very friendly and they do very good work." —York W.

"They are nice clean fellas, they don't swear much, and they came in with their little booties on when it was raining and my wife appreciated that. I enjoyed talking with Ed and Jason was also a joy to work with, but my greatest experience was meeting Down Boy. Ed has a neat sense of humor and they did a great job. He rectified my experiences with plumbers." —Russ W.

"Their quality, the scale and ability of the workers, and their timely response." —Karl Z.

"They had a very nice young man come out, he came right away, and he did a good job." —Mary Ann Z.

"They did good work and got the job done." —Connie B.

"He was very polite and he did a good job." —Anna Marie C.

"The promptness in which they arrived" —Emmy E.

"Their promptness and the fact they did a good job." —Dorothy H.

"They showed up, they were professional, they got the job done, and I have no complaints from the tenants." —Geri J.

"They were in and out pretty quickly, they were courteous, and they were reasonably priced." —Patty L.

"The response was great. I liked the people that showed up because they were clean and I haven't had any problems since." —Peggy L.

"I appreciate the worker's courtesy, friendliness, and their ability to teach. They have very good customer service, and I like that they guarantee their work." —Sarah M.

"They had good personalities and were responsive to me needs." —Terry A.

"The guy knew what he was doing and he was personable, respectful, and friendly." —Jan D.

"The fact that I knew their mother" —Elizabeth B.

"The plumber who came was very nice." —Nancy P.

"They tried hard." —Sandra B.

"They did a good job and the price was good." —John S.

"I liked that they were responsive, they came back when there was still a problem they hadn't fully fixed and didn't charge me for it, I used them because they are a family owned business and they were great." —Dolores H.

"I got an appointment within a reasonable amount of time, the staff was polite and helpful, the plumbers were very good and they were on time, it was a very efficient service." —Marcine J.

"They were very efficient and they did the job rather quickly. Also, Ed is a great guy. He is honest and wonderful to work with." —Monique B.

"I like the fact that when you call them, there is a person on the other end of the phone." —Nick C.

"They were knowledgeable, courteous and prompt." —Vicki M.

"I like their response time. They're very good, reliable, and they always try to squeeze us into their schedule no matter what happens." —Charlie M.

"They show up on time and do the job." —Melinda D.

"They got here on time and fixed the toilet." —Robert F.

"The people are friendly I've been using them for 20 years" —Sandor S.

"They came on time and did what they were supposed to do." —Julie W.

"They were punctual and they seemed to know what they were doing." —Carl Z.

"They knew what the problem was and fixed it." —Bridgette B.

"Responsiveness." —Susan C.

"They're service is great." —Carol M.

"They do good work and they are prompt." —Mike S.

"They arrive when they say they will and they do exactly what needs to be done and no more. They don't try to sell anything extra and they do repair, then they leave, they're very professional." —Bill W.

"Timeliness" —Bess W.

"They are very friendly when I call, I can always expect someone to come when they say someone will." —Helen M.

"They were prompt and met all our needs." —Anna O.

"They're easily accessible." —Joyce T.

"They were very accommodating." —Georgie B.

"He thought they were reasonable and they'd come over quickly" —Albert C.

"They were prompt and did the job well." —Mike C.

"They were great. They came when they were supposed to and he was a good guy. We've used them twice and both times we were3 very satisfied." —Ronnie K.

"He seemed competent and he did an excellent job and he didn't waste time." —Robert L.

"I like the man that came out; he was very efficient and knew what he was doing.” —Beverly L.

"They did a good job." —Patrick L.

"He is local and I can't say enough good things about him and the company." —Kim M.

"They do what they say they're going to do and they clean up afterwards." —Joannie M.

"They very efficient and very good at their job." —Jean O.

"They were prompt, very friendly and very responsible." —Rod P.

"Professionalism and quality of work" —Elizabeth P.

"Knowledgeable and friendly" —Curtis P.

"They are very good overall." —Sandor S.

"They did what they say they would do, came on time, and have reasonable prices." —Frank S.

"They did a great job for us." —Alex T.

"They came when I needed them." —Lynn F.

"The people knew what they doing and they even came back without extra charge to finish the job." —Vida F.

"They were very punctual and did good work." —Don G.

"They have great service." —Steve J.

"Professional, confident people, they got in got the job done and got out." —James M.

"They were prompt and responsive." —Robert W.

"They knew what they were doing and it was very impressive to see how they did the job." —Ann W.

"They are always responsive." —Patty C.

"They did what they said they would and they were efficient." —Marian S.

"I liked the people that owned the business." —Ann S.

"Dependable" —Gayle A.

"They did a lot of work for me, they were good and responsive. I like that they are small" —Marilyn B.

"Accommodating" —Deborah C.

"Fast to respond, knowledgeable and polite" —Vincent D.

"Did a nice job and explained everything and didn't leave a mess" —Betty H.

"I've used them for a while" —Littly B.

"I've known Ed for a long time, responsive, good price and good work" —Barbara M.

"Friendly and responsive" —Opal

"They have been my plumber for years" —Athis P.

"I've used them for awhile, they come the next day and problems are always fixed" —Sandor S.

"The plumber was very nice" —Mary B.

"Prompt and they cleaned up well" —Margaret C.

"They're good because they clean up and they are prompt" —Emmie E.

"Showed up on time, price fair and got done on time" —Larry R.

"Prompt and did what they said they would do" —Detlev D.

"They were nice and did the work quickly" —Adam D.

"They are the plumber for my rental. I've used them for a long time" —Barbara G.

"Came when they said they would and I liked the work" —Karin L.

"They're my plumber, gets to me right away and does good work" —Susan L.

"Good Irish name" —James M.

"Came out, on time and nice guy" —Nancy R.

"They are competent" —Andy C.

"Friendliness of tech" —Cliff S.

"Very professional" —Michael M.

"He's a nice man and I liked the kid that came out to do the work" —Barbara P.

"I'm a general contractor, I use him all the time" —Gayle A.

"They're reliable" —Marsh B.

"I've used them for years and they've always been really good, and Rebecca in the office is always very helpful" —Brenda B.

"They were very thorough and actually pointed out a problem that was helpful, showed up time" —Amy B.

"Showed up on time, did what they promised" —Walter B.

"Very responsive, everything went fine, communicated well, dependable" —Susan B.

"We were thrilled, it was a last minute emergency, they came out right away and took care of it, they were nice people and the price was fair" —Renee C.

"Very knowledgeable and professional and did the job" —Regina C.

"They do a very good job and they show up on time and they listen to me" —Rachel C.

"Their promptness and their demeanor was very good and they were very competent" —Margaret C.

"They get the job done, know what they're doing, they come out when they promised"
—Renee D.

"Thorough, stuck to their estimate" —Linda F.

"They're usually able to come right away" —Mary G.

"I like him, I've known him for years and they do good work" —Margarite G.

"They're great" —Alex H.

"Quick response, friendly, good work" —Sigi H.

"He seemed forthright and he knew what he was doing" —Ann H.

"Everything was fine, they were very polite" —Georgine J.

"Customer service, responsive, good work" —Paul J.

"The man who came was pleasant, knew what he was doing, cleaned up" —Linda K.

"They're very pleasant to work with, and this is an old house" —Lynn K.

"They're good at what they do and they're very customer friendly" —Steven K.

"He figured out what was wrong and it hasn't given me any more problems, he was congenial, pricing was okay, reception on the phone was very helpful" —Eleanor L.

"Prompt, professional, fulfilled his obligations, good personal relations with the client" —Joyce L.

"Very nice people, trustworthy, good price, good job" —Mildred M.

"Responsiveness to our call, timely service, good quality work, their people are professional and courteous, they clean up, we've never had a follow-up problem, pricing is fair" —Gary M.

"Their guys are very informative and they do good work; they're topnotch" —Richard M.

"They were really easy to work with and they were timely and a good value" —Kristin N.

"Promptness, personal service, reliability" —Colette P.

"The knowledge and the service and the professionalism" —Joan P.

"Ed is my best friend and they happen to do very good work" —John P.

"They come on time, they work clean and thorough, they're friendly" —Athis P.

"He was great" —Roger P.

"I was really impressed, they were so clean" —Joyce P.

"They were wonderful. Ed was friendly and easy to deal with, and that's the most important thing; also, he doesn't mind people looking over his shoulder while he works"
—Julie Q.

"They do good work and they're very personable and they take care of business" —Blake R.

"Reliable and honest" —David S.

"Stable personnel, familiar with the customers" —Sandor S.

"They understand our situation, they response fast in emergencies, they keep us informed" —Diana S.

"He's my neighbor and he takes care of me" —Tom S.

"Came on time, had all the equipment, did the job well" —Weldon T.

"Professional" —Paul V.

"They come quickly and they get the job done" —Diana W.

"Timely, professional, reliable, they fix their mistakes" —Bill W.

"They cleaned out stuff and did a good job" —Juliet W.

"They're family owned and small" —Jane A.

"They responded quickly" —Brigitta B.

"They solved the problem and they recommended other services that we needed" —Linda B.

"Responsive, fixed the problems" —Barbara B.

"They were available without waiting a long time" —Jim B.

"They made a mistake that resulted in some flooding and they attended to everything to take care of it; their attitude was excellent and they were extremely honorable, and all of the other work they've done has always been excellent" —Sandra B.

"They arrived on time and they did the job" —Jan C.

"They were recommended and available" —Melinda D.

"They took care of the job, and I've actually recommended them to neighbors" —Nancy D.

"Friendly service" —Todd D.

"Good service" —June E.

"They did a good job, I've used them a lot and I like them" —Ursula G.

"Responsive, know what they're doing" —Michelle G.

"He did a nice job" —Nina K.

"Richard came out and he was good and he cleaned up, and he's punctual" —Beverly L.

"They guys knew what to do and they always did good work" —Charlie M.

"I can always reach them and they're good about responding as soon as practical, and I've recommended him to my son" —Helen M.

"They were fine" —David M.

"They did an excellent job, I would use them again" —Beverly S.

"Quality of work" —Barbara S.

"Professionalism" —Heather S.

"Customer service, willingness to come out at short notice" —Monica T.

"Being there when I need them to be there"
—Tom A.

"They are ready in a timely fashion and they communicate well on a rental property and the men are always polite and they communicate well with me" —Don A.

"Personable, friendly" —Steve A.

"Honesty, quality of work" —Marguerite C.

"They did good work" —Tom D.

"On time, did the job" —C.E.

"They've always responded to what I need" —Barbara G.

"They're clean as can be and they're professional" —Eleanor G.

"They were thorough and friendly" —Jan G.

"He was very thorough" —Rich H.

"Service was fine" —James H.

"They installed a faucet and they did a good job" —Gerald H.

"They did the job well" —Larry K.

"He had all the parts he needed on the truck, and he was experienced" —Susan L.

"The employees were pleasant" —Carol M.

"Prompt and polite, the technicians were nice although they screwed up, but they fixed it" —Ruth M.

"They showed up on time, didn't charge a fortune" —Louise S.

"They were quick to come out" —Chris B.

"The man in charge and the worker were easy to speak with and I felt confident in them, and he was able to give me a good idea of the cost, and the workmen were pleasant and left things clean" —Ann B.

"On time, got the work done, they came back to fix a problem that we had" —Catherine D.

"Responsive, knowledgeable, up-front" —Jean D.

"Responsive to what we wanted" —Bryan G.

"He's a good guy, gets people there to do the job" —Steve G.

"Punctual, cleaned up, did the job right"
—Rundy H.

"They did a good job, it's been so long ago it's hard to remember particulars" —Frank S.

"They did a good job" —Susan S.

"We had a mysterious leak and they did find a lot of water damage and we got that fixed" —Carol O.

"They were prompt and they did the job" —Karen A.

"Ed came out and helped the person he sent out" —Carmella B.

"They did a good job installing a water heater" —Leonard M.

"They did the job" —Arthur S.