Carpet & Upholstery Cleaning

Marin County

North Coast Carpet Care, Inc.

(707) 585-1155

(707) 939-1055

(707) 792-1055

(415) 892-8663

(800) 573-3555

(707) 585-1880 (Fax)

Serving Sonoma, Marin and Napa

www.northcoastcarpetcare.com
info@northcoastcarpetcare.com
Scott Mayer, Vice President

SERVICES
Cleaning, Repairs & Restretching
Commercial & Residential
Upholstery Cleaning
Pet Odor Removal & Deodorizing
Tile & Grout/Area Rugs Cleaning
Water Damage
Hardwood Floor Cleaning

HOURS
Mon – Fri: 8am – 5pm
Sat: 9am – 2pm
Other: 24/7 Flood Restoration
Weekend and Evening Appointments

CREDIT CARDS
American Express
Visa
MasterCard
Discover

BRANDS
Dupont
Teflon
3M ScotchGuard


Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 195 random customer surveys made since July 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

2% 1% 1% 2% 2% 2% 21% 22% 48%
1 2 3 4 5 6 7 8 9 10

RATING STATUS
We declare that North Coast Carpet Care, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 124.


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See Survey Comments

A family -owned business, North Coast Carpet Care has been serving the north coast region since 1989. The company motto is “The finest in floor care maintenance providing outstanding service at an exceptional value.” North Coast uses only biodegradable products, which are safe for people, pets and the planet. Their full service deep cleaning process includes pre-spotting, pre-conditioning, moving and replacing most furniture. The state-of-the-art equipment used is clean and well maintained. All work is performed by expertly trained, certified technicians, therefore…“Quality work is always guaranteed!”

COMPANY PHILOSOPHY
"We are truly passionate about our work. Our main motivation is happy customers. Our commitment to customer service begins with the client’s initial phone call. We establish a professional relationship with everyone and make a point to communicate that we truly value their business. We recognize and appreciate their choice to use North Coast Carpet Care. The overwhelming majority of our customers have either used us before or have been referred to us by other satisfied clients. It’s our goal to retain those customers and continue to build the business by providing outstanding, reliable, value-driven service."

EXCERPTED SURVEY RESPONSES
“The quality of the job, the carpet was really clean after they left.” —Thomas S.

“They were very polite, courteous, and helpful. They really did a good job. They were commendable.”— James C.

“I liked that they were reasonably priced, and they did a great job. Their employees were friendly and knowledgeable. There was nothing weird about them. I liked their service a lot.” —Jeanne R.

“They worked hard to get the spots out and it looked great when they were done.”—Shelley O.

See Survey Comments



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