Auto Repair

Marin County

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What did you like best about Leonardi Automotive?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/1/2003 and 3/19/2008. Customer last names have been initialized for privacy.

"I've been going to them for many years. They brought me home and picked me up on my last service. He is a very honest and thorough guy. He knows how to treat the average citizen." -Judith A.

"They're honest. They do good work." -Alexandra A.

"They're honest and realistic. I always know what I'm in for. They stand by their word." -Carl B.

"They were very friendly and fast." -Michelle B.

"Excellent service, they're close." -Glenn C.

"They're Diamond Certified. They're the absolute definition of what a Diamond Certified company should be." -Judy C.

"They're only a block away from my work. I can take my car in the morning and get it after work." -Tracy C.

"Just proficient and quick" -Mark E.

"They're good and honest." -Bill G.

"Everything is nice. They're always on time. They know what they're doing." -Pierre G.

"I usually can get an appointment reasonably soon. They explain the work that they are going to do. They give me a pretty good estimate of price and time." -Lynn G.

"The attention and the service they give, and their honesty, that's the most important." -Ricardo G.

"They fix things. I can rely on the fact that they are going to fix it and it's not going to break down. The work is reliable." -Dan A.

"They were honest and quick. They did a good job." -Robert B.

"I trust them. I think they're very ethical. I like the way they do business." -Jan B.

"Just the way they handle things, they're personable people and they let me know what I need." -Mary C.

"They're close to my house. They are prompt." -Timothy C.

"They seem very friendly." -Dana A.

"They were prompt. They did everything on time." -Nanci B.

"I think that they did a quality service for a fair price." -Darryl C.

"It seems like they are well organized. They seem to know what they are doing. They offer a ride back to my home." -Judy C.

"I get the impression that they're honest." -Steve F.

"They were courteous." -Bonnie A.

"They were close to home." -Jerry A.

"I thought they were honest. My friend recommended them. She went in for an oil change and they told her that she didn't need it. I thought that they must be honest to tell her that." -Nikki C.

"I have used them for 30 years and all is well."
-Mr. S.

"They are fast and efficient." -Mr. M.

"Everything; they are friendly, personable and keep you informed on the status of your vehicle." -Mr. M.

"I like their friendliness and thoroughness." -Mr. W.

"They did a good job and got the car done when they said they would." -Mrs. H.

"They seem to be very honest in diagnosing the problem and keeping with their estimate." -Mr. R.

"They are convenient." -Mr. H.

"The good service." -Mr. C.

"They did a good job at a reasonable price." -Mr. H.

"They pick you up if needed" -Mr. B.

"Their prompt service" -Mr. B.

"I liked the prompt service." -Mrs. F.

"Honest with what needs to be done." -Mr. S.

"They are so honest and so nice that you feel that you are not being taken and are very comfortable with their service." -Mr. B.

"Their prompt response and willingness to work with them." -Mr. V.

"I like that they are very friendly, very courteous and they do a good job." -Mr. V.

"The quality of service." -Mr. K.

"I like their honesty and I feel trusting towards them." -Mr. A.

"I think they are very reliable and have integrity." -Mrs. S.

"They were prompt and on time" -Mr. J.

"The friendliness and quality of work." -Mr. O.

"I like Tony himself and all of his people." -Mr. R.

"They are friendly and take the time to talk to me." -Mr. S.

"They pay attention to most customer concerns and details." -Mrs. M.

"They did quick diagnostic work." -Mr. B.

"They are nice people." -Mr. M.

"Good service" -Mr. R.

"They did great work; good communications; nice people" -Mr. S.

"They're courteous, honest about the price, and they did good work." -Mr. L.

"Their service; the prices " -Mr. P.

"They're convenient, they're prompt, and it's a clean garage." -Mrs. A.

"The service is great; they pick you up and take you home; they don't fool around." -Mr. S.

"Personal service" -Mrs. J.

"They've been very good in dealing with my son's car; they finish on time; good customer service; they do good work." -Mr. O.

"The service person behind the desk listens to your problems and reassures that they are able to take care of your problem, and I like that they have confidence in their work." -Mr. G.

"They were courteous, and they did their work right." -Mr. R.

"Their honesty, their abilities, and they're nice guys." -Mr. M.

"They were very courteous; I was very satisfied from the service." -Mr. T.

"They're very honest." -Mr. B.

"Very friendly" -Mrs. D.

"They're very nice and good people." -Mr. W.

"Their attention to the problem, and the way they handled it." -Mr. S.

"Very friendly" -Mr. F.

"They're so nice, willing to work with you." -Mr. B.

"They're fast and courteous." -Mr. C.

"They do the work and do it fast; price is reasonable." -Mrs. R.

"They're quick." -Mr. G.

"I've used him for a long time; he's a good mechanic." -Mrs. B.

"Their service; they're personable and professional." -Mr. P.

"The service and the quality of the work" -Mr. R.

"They got the job done; I had a good experience with them." -Mr. N.

"Promptness" -Mrs. C.

"They were pleasant to work with, the job was a done well and I had no complaints." -Mr. M.

"They're very prompt and neat." -Mr. B.

"I like the results of the work they do. They give me a ride home." -Mr. C.

"Good personality, seemed honest" -Mr. B.

"Convenience, helpfulness, cleanliness" -Mr. P.

"They were friendly and nice." -Mr. C.

"I just love them. They were all so courteous and they helped me so much." -Mr. R.

"They do good work." -Mrs. S.

"Tony gets a 10 on everything." -Mr. K.

"Service" -Mr. J.

"I liked Tony, his Mom and Greg." -Mr. C.

"He's a nice guy." -Mrs. R.

"Spend time explaining things and make me feel comfortable asking questions." -Mr. C.

"Service is very good, information is very good." -Mr. S.

"Tony and Greg and Tony's mother, they'll bust their butt to try and make things work for you." -Mr. C.

"Their service and I trust them completely." -Mr. W.

"They're honest and they're fair price wise." -Mr. P.

"They give me good advice and they take good care of my car." -Mr. H.

"Their personal service, they seem to care." -Mr. M.

"We brought our car in to check the AC and Tony was very honest about the cost and very helpful." -Mr. O.

"They do good work." -Mr. M.

"Their honesty on the estimates and they don't try to push you, I'm very pleased with them." -Mrs. B.

"I just took the car in and they fixed it." -Mr. G.

"Everything has been perfect." -Mr. M.

"I'm 87 and I'm in love with Tony, he's been taking care of my old car for many years." -Mr. R.

"I like him and I take all my vehicles there." -Mrs. S.

"They can be trusted." -Mr. H.

"Seem honest, gave me personal attention." -Mr. H.

"Seems to get it done." -Mrs. W.

"Manager is very nice." -Mr. C.

"The work makes my car very dependable." -Mr. A.

"They take good care of my car." -Mr. G.

"They’re patient, reliable, on time and reasonable." -Mr. S.

"The service was fine." -Mr. S.

"They repaired the problem." -Mr. D.

"It was fast." -L.

"Professional, got me in and out on time, cost was less than I thought it would be." -B.

"Tony's knowledge and they don't take shortcuts on the work." -M.

"Communicated well, kept me informed, car was done on time or they let me know." -T.

"Honest about the car problems; they accommodated my budget." -H.

"They were nice. Everything they did for me was very good." -B.

"It's a family-owned company, they're honest." -C.

"They're very talented and they stand behind their work." -B.

"They do good work." -P.

"Efficiency, courtesy and very helpful." -G.

"They handled everything professionally, they were thorough, they did everything they said they would, they were on time, they were friendly." -L.

"They were efficient, friendly, all the things a local business should be." -C.

"They're great people, make you feel welcome. They're knowledgeable." -S.

"On time, polite, we didn't have any trouble." -R.

"I like the letters they send their customers to remind them it's time for service." -T.

"Honesty, fairness. They checked out my truck and didn't charge me." -C.

"The person was friendly and I had a place to wait." -G.

"They're prompt, courteous and knowledgeable." -A.

"I've used them several times. Everything was always done right." -L.

"Honest, quick, good service, friendly." -H.

"Efficiency, good service." -R.

"Car was done on time, they were cordial, price was right." -L.

"Professionalism, they really know vehicles." -K.

"Their flexibility with my schedule." -S.

"Easy to talk to, they explain things in simple terms." -D.

"They do what they say they'll do, they're on time, everything works, and they're pleasant people. Also, I like their specials, e.g. free oil change." -H.

"Customer service, they are knowledgeable, no hassle." -C.

"They didn't give me any "bs" about anything and they fixed it right away. They were on point." -I.

"I like that when I go in they recognize me. Tony's a very nice individual. It's a hometown environment." -B.

"The seem to be honest and they don't push any unnecessary repairs." -M.

"They were fabulous. They saved us a lot of money. They did a really good job and it has been running perfect since." -A.

"They seem to be fair and do the work well." -M.

"They're fast, they finish on time and they'll call if they find something you should know about." -H.

"They solved my problem the first time around without even charging me anything and the second time was a 10 also." -H.

"Good quality service and they did everything they said they would do ." -S.

"Everything is good." -R.

"Convenient, they did the work quickly and they did it right ." -S.

"They were fine. No problems." -Z.

"They washed my car afterwards." -Y.

"They were thorough." -B.

"Everybody was polite and got the job done."
-I.L.I.

"They were just fine." -S.

"They were pretty quick." -W.

"Every time they do a repair job they send us a letter of thanks. When I let them know something isn't right, they take care of the problem and often they don't even charge you." -B.

"Family-run outfit, very honest, they don't try to sell you too much." -B.

"It's a local family owned business. Something about them puts me at ease." -A.

"They're prompt" -C.

"Knowledgeable, polite, helpful." -C.

"Proximity to my work, I can go on my lunch hour." -G.

"Friendly service, knowledgeable staff." -S.

"Convenient for me, everything was fine." -S.

"Customer service and explanation of service and cost." -L.

"They do good work and have good customer service ." -R.

"He was friendly and straight forward and helpful." -P.

"They were quick, efficient and honest." -B.

"Getting back to us when they said they would and doing the work staying within the estimate that they gave us." -H.

"Promptness" -A.

"They were knowledgeable and gave me a fair price." -F.

"I had very good treatment. The owner said that any time I needed work that somebody would pick the car up and return it when it was done." -W.

"They did good work and they explained it to me." -S.

"I'm sure they're very good mechanics." -G.

"They did a good job." -H.

"They were personable and professional." -H.

"They're responsive and they're pretty quick." -D.

"The convenient location." -C.

"The shop was clean, personnel were congenial. They were efficient and went out of their way to be polite." -G.

"They were prompt." -M.

"Professional" -F.

"They're small. Personal touch." -S.

"Family-run outfit." -R.

"Honest, satisfied with the work, they were prompt." -B.

"Nice people and they did a good job." -T.

"Personal attention." -B.

"Very helpful and accommodating." -G.

"Good customer relations." -V.

"Nice service" -B.

"Car was ready quickly." -M.

"Thorough, courteous" -S.

"I don't have to make an appointment." -C.

"They did the job right the first time." -S.

"They were very honest." -S.

"They do quality work and they're honest." -W.

"Their courtesies and their promptness." -M.

"The guy's honesty about what it would take to repair the car and the time it would take to do the job." -M.

"Good customer service and prompt and no hidden costs." -S.

"Their prices" -C.

"Quick service" -M.

"They did the work quickly and when they said they would." -M.

"Good location and good work" -W.

"I was very pleased with the 48-point inspection they did." -C.

"They were courteous." -D.

"They were honest about my problem and how much it would really cost." -J.

"He found the trouble and fixed it. I used him several times before and he was satisfactory on both price and quality of work." -S.

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