Auto Repair

Marin County

Back to list

Back to Profile

What did you like best about Japan Auto Repair, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/26/2002 and 5/29/2008. Customer last names have been initialized for privacy.

"They explained everything thoroughly." -Billy D.

"The owner is really honest. He doesnít oversell you. If a part needs to be replaced, he lets you know. He is a good technician." -Charles M.

"They have been around for a long time. They have a good reputation. I have used them several times." -Dan W.

"I have been there before, and I trust him." -Debbie S.

"They know exactly what they are doing. They are very reliable." -Edward G.

"They are very friendly, and they do good work. I have been going there for a long time, and I am very happy with them." -Estes S.

"I can trust them. If I have a problem, I can come right away." -Esther M.

"They were thorough. They explained everything that was done to the car." -Karen S.

"I liked Kenzo's customer service." -Marci V.

"I just like their service. They're reliable, and they have a lot of integrity." -Mark E.

"I think they're straight with me." -Mary H.

"They're honest, fair, and trustworthy." -Pat G.

"I liked their knowledge and the friendliness of the staff." -Paul F.

"They are very friendly, competent, and very personable. The mechanic made sure everything was okay before I left." -Peter B.

"I was able to call them, get a hold of someone quickly, and have my car issue addressed in a short period of time." -Peter O.

"They were efficient. They had my car done on time, and they did what they said they were going to do. They really fulfilled their role as a good mechanic." -Tim H.

"They are knowledgeable. They let you know what upcoming problems may occur. " -Amber N.

"They did it the same day. They weren't busy, and it was very quick." -Dan K.

"What I like is their trustworthiness, they do an evaluation, and they don't try to oversell anything. We've been using them for about 15 years." -Jack M.

"He was honest, and the work was very good. I've been using them for years, and I've never had a delay." -David B.

"Their efficiency and turnaround time" -Matt M.

"I like that I can trust them to do a good job every time I bring my car in." -Tim K.

"The owner" -Bill T.

"I liked their availability of scheduling." -Sue O.

"They are always very willing to listen to what I have to say." -Darryl B.

"I like Kenzo and his staff. I think he is an excellent mechanic, and his service is fairly priced." -Marcolm J.

"They are pretty honest, good mechanics, and you can always depend on them." -Saeed G.

"They do great follow-up after the repair." -Karen W.

"They may not be perfect, but they are very honest." -Lou S.

"Kenzo is honest, and he doesn't try to sell you service you don't need." -Wells

"I have a unique car, and they give me good service." -Braummenger

"They seem honest, the car is ready when they say, and they run a good operation." -Bernstein

"They got the car done on time." -Peter P.

"I've used them for fifteen years, Kenzo is so honest, he is very straight forward, his turn over of staff is very small." -Mr. W.

"Service, nice people, helpful, explain everything, never extra charge." -Mrs. R.

"They seem to be honest and they are very quick." -Mr. A.

"They did a good job." -Mr. G.

"I can trust them, they do quality work and charge fairly." -Mr. H.

"Service, prices, very honest." -Mrs. C.

"Always honest, very helpful, great to work with." -Mr. B.

"I like Kenzo very much, they do the work they promise to do." -Mr. S.

"I think they are competent, I was a kid and used to work with cars and they always struck me as knowledgeable and whatever the problem is they repair it and they show me what was wrong with the old part to the extent that I have a high opinion of them, very favorable opinion of them, I recommend them." -Mr. M.

"I like Kenzo cause he knows what he's doing." -Mrs. W.

"They work on the type of car I have." -Mr. M.

"They have a good reputation." -Mr. S.

"I like the guy who wrote my estimate and the mechanic who took the time to talk to me about what they thought needed to happen and what actually had been done, before and after the work." -Mr. U.

"Honest and fair. They know what they're doing" -Brett G.

"At tentative, timely and reasonable prices" -Marjorie D.

"Their persistence to solve the problem" -Faith R.

"Always fix the problem. Very knowledgeable" -Debra S.

"The work that they do is the best around" -Ed E.

"They were really good, I was very satisfied"
-Maria G.

"Owner is knowledgeable, fair honest. Kenzo is wonderful" -Denise Q.

"They are prompt and they are cost conscience and straightforward about what has to be done" -Katie B.

"I love Kenzo. They take me on short notices" -Juliann C.

"Very prompt and solve the problems" -Beverly W.

"Honest" -Roger S.

"Competency and honesty" -Mark B.

"You can talk to them and know how to fix the problem" -Ernest B.

"They explained the problem to me" -Randy C.

"I like the service and friendliness" -Althea N.

"Very honest" -Tony F.

"Knowledge and honesty" -Paul H.

"They try their best" -Susan W.

"The same guys for 15 years or more" -Brooks M.

"I think they're honest" -Stewart W.

"I have Toyotas. They know Toyotas. Kenzo and Ken are the best" -Steve R.

"Very friendly, do good work" -Margie K.

"They're prompt, seem to be honest and do good work" -Jack A.

"They're excellent, I've never had a problem with them, and it's run by a Japanese guy what can I say" -Richard B.

"The service and price" -Lisa B.

"Reliability" -Eric C.

"They are friendly, always ready for you" -Judy D.

"Quick, honest, reliable" -Gigi F.

"They're good mechanics and honest" -Katherine H.

"Kenzo is the smartest and most honest mechanic I've ever dealt it" -Vanessa K.

"They're very courteous, they listen to him and he feels they really care about his needs" -Lou L.

"They have a clean shop and do a good job" -Eugene N.

"Their customer service and thoroughness of their work" -Matt S.

"They're reliable" -Kenneth O.

"They provide good service, deliver on time and good reliable estimates" -Nathan W.

"Their service and their honesty" -Bob G.

"Everything overall" -Shawna A.

"They know what they're doing, I trust them"
-Janet W.

"Their knowledge" -John L.

"Approachable, decent. They were so prompt" -Andy V.

"Honest, knowledgeable" -Bird C.

"Easy to deal with. Not expensive" -Walter W.

"Service" -Ray R.

"The quality of work and information given" -Gerald Z.

"They know their business, they know what they're doing" -Earl W.

"They have good knowledge" -Mike D.

"Workmanship and guarantee" -Rick M.

"They were friendly, I felt they were honest" -Laura F.

"They're nice enough to explain everything" -Sara M.

"They're just very good" -John K.

"Courteous, they keep me informed" -Alex I.

"Thorough, professional" -Jay M.

"Courteous, I haven't had any problems with their service" -Joanne B.

"Reliable and technically knowledgeable"
-Fred C.

"They do really good work" -Alisha S.

"Honesty" -John L.

"They called me about everything that needed to be done, car was ready when they said, I just feel like they tend to my needs" -Linda B.

"They came highly recommended. Honest and talented" -Jim S.

"Thorough work" -Steve H.

"The owner, he knows a lot " -Jerry N.

"They're honest, have quality mechanics" -Jeff S.

"I like that they always seem to come up with an honest answer and a reasonable rate" -Ken S.

"Just about everything we've had done on the Honda" -Donna G.

"I think they know what they're doing" -Peter A.

"Easy to get in" -Diane H.

"Honesty, courteous" -Peng X.

"Trustworthy" -Beth G.

"Very polite, professional" -Nancy R.

"Ken is a cruiser head. He's awesome" -Mark O.

"Quality of the work" -Richard P.

"Professional and honest" -Ted C.

"Very competent, fair, accurate in terms of bid and they try to work with you if you want to use used parts or new parts" -Joe G.

"They were really honest and fair" -Bobbie F.

"Quality of the work" -Brent W.

"They've given me a ride to work" -Paula G.

"They can take my car in when I need service" -Mark M.

"Honest, usually done on time" -Dick M.

"I trust the owner" -Masa A.

"I know he's honest and reliable" -Donna Y.

"They take the time to explain everything so that I understand what has to be done and why" -Lynn M.

"They usually get the job done in one day, they're pleasant, that's about it" -Ann D.

"Dependable, reasonable prices" -Dorothy B.

"Dependable, on time" -Tony C.

"Professional, honest" -Mike B.

"They've been so helpful" -Mary J.

"They took me right away" -David M.

"They're honest, they give me a clear explanation" -Michael S.

"They get their parts quickly and you're in and out as soon as possible" -Bill S.

"Very courteous, explains the work needed" -Carol T.

"Usually on time and they explain everything they do" Sue T.

"I've always used them as my caretaker and they've always done the right thing"
-Lauretta W.

"They were pretty expedient, the car was done when they promised it" -John G.

"They fixed the problem someone else had caused" -David C.

"Convenience" -Eric H.

Back to Profile