Auto Repair
Marin County
Japan Auto Repair, Inc.
(415) 258-9376
(415) 258-8276 (Fax)
48 Front Street
San Rafael, CA 94901
Kenzo Kojima, Owner
SERVICES
Engines
General Repair
Maintenance
Smog Certification
Transmissions
HOURS
Mon – Fri: 7:30am – 6pm
CREDIT CARDS
Visa
MasterCard
MEMBERSHIPS
Master Toyota Technician
ASE Master Automobile Technicians
CA Enhanced Smog Technicians
GUARANTEES
90 Days or 4K Miles to 1 Year or 12K Miles
Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
State Lic. No. 176767
CUSTOMER
LOYALTY
Based
on 253 random customer surveys made since July 2002 asking each customer:
"Would you use this company again?"
CUSTOMER
SATISFACTION
"Please rate your satisfaction with the quality received."
 |
|
|
|
|
|
|
|
|
|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
RATING
STATUS
We declare that Japan Auto Repair, Inc. has passed all of the rating steps and has earned the Diamond
Certified award, Certificate No. 109.
|
Owners of Japanese automobiles have been relying on Japan Auto Repair, Inc. for expert service since 1988. The San Rafael-based shop handles everything from scheduled maintenance and general automotive repairs to engine work and manual and automatic transmission service. State-of-the-art diagnostic equipment allows their technicians to quickly and accurately assess the vehicle’s condition and pinpoint the source of any problems. That means they can fix the real problem the first time, and not inconvenience customers with unnecessary repairs or visits. Owner Kenzo Kojima is a Master Toyota Technician who underwent extensive training in Japan. All of the Japan Auto Repair technicians are ASE certified Master Automobile Technicians and California Enhanced Smog Technicians. They continually study and participate in training programs to keep current with new technology and up-to-date on advances in car systems. Japan Auto Repair offers warranties ranging from 90 days/4,000 miles to 1 year/12,000 miles, depending on the type of work.
COMPANY
PHILOSOPHY
"Whether you come to us for routine maintenance or a complete transmission overhaul, we will extend to you the same courtesy, service, and expert attention to detail. We won’t waste your time—or money—fixing things that don’t need to be fixed, or inconvenience you by keeping your vehicle any longer than is absolutely necessary. We want you to leave as a satisfied customer, one that will return to us in the future and recommend us to others.”
EXCERPTED
SURVEY RESPONSES “I used to work with cars and they’ve always struck me as knowledgeable. I have a high opinion of them and recommend them.”—Mr. & Ms. M.
“They’re always honest, very helpful and great to work with.”—Mr. & Ms. B.
