Real Estate Exchange & Reverse Exchange Services

Marin County

Independent
Exchange
Services, Inc.
& Reverse
Exchange
Services, Inc.

(800) 939-1031
(415) 782-5201

275 Battery Street, Suite 200
San Francisco, CA 94111

Serving the Nation and the Greater Bay Area

www.ies1031.com
www.reverse
1031.com
ibunje@reverse
1031.com
Ralph Bunje, Chairman
Cecily Drucker, President
Ian Bunje, Executive Vice President

SERVICES
Real Estate Exchange Services
Reverse Exchange Services

HOURS
Mon – Fri: 8:30am – 5pm

Liability Insurance
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 199 random customer surveys made since July 2004 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Independent
Exchange Services, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 464.

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Survey Comments

In business for over 20 years, Independent
Exchange Services, Inc. is a nationwide
company that provides Internal Revenue
Code Section 1031 exchange services to real estate investors and others. Their goal is to help you defer paying capital gain taxes when you buy and sell investment property. "Investment property" can include both real and personal property held for investment or used in a trade or business. The taxpayer is allowed to invest the equity accrued from the sale of one property into the replacement or "trade" property without paying high capital gains taxes.

Independent Exchange Services strives to be as service-driven as possible. They are there to take care of all the details—dot all the "i’s" and cross all the "t’s," so to speak—to make the exchange as hassle-free as possible for the customer. They know that each particular person’s questions, problems and issues differ and they tailor each transaction to meet those specific needs.

COMPANY PHILOSOPHY
"We get most of our referrals via word of mouth— past customers, lawyers, accountants, even our competition. Our overall philosophy is to be as ‘hands-on’ as possible: Answer every call, respond to every email, make sure that each particular client’s exchanges receives as much attention as
everybody else’s. The size of the exchange doesn’t matter. Everybody gets the same high level of customer service."

EXCERPTED SURVEY RESPONSES
"They were very considerate about our situation and very thorough in explaining everything."—Julie F.

"They did everything according to the schedule
and they were professional all the way."—James O.

"The information was clear and everything went the way they said it would."—Frank J.

"I appreciated getting a call back on the weekend. They went out of their way to help me with my situation."—Darrel H.

"I like that I have direct contact with Ralph
and Ian."—David

See Survey Comments