Guarantee

The Diamond Certified Money Back Guarantee

If you used a Diamond Certified company and tried unsuccessfully to resolve a dispute about performance, relative to contract, please contact us at (800) 738-1138. We will contact the company and mediate with both parties. If the parties are unable to agree on a fair solution and we find that the company was at fault, will refund to you up to the purchase price with a maximum limit of $1,000.

To qualify for this guarantee the customer:
1. Must have made the purchase from a Diamond Certified company on a date when the company was validly certified and displaying Diamond Certified (not prior to the company having earned it, or after having lost its certification).

2. Must make a claim for this guarantee within 6 months of the qualified purchase.

3. Must have participated in Diamond Certified mediation in an attempt to resolve the dispute. Mediation means that you are willing to allow the company to rectify any perceived problem.

What We Can't Promise - Limit of Liability
The Diamond Certified^® symbol is not a promise of a company's future performance or your actual satisfaction with that company. We endeavor to perform the rating process accurately and without bias according to the description supplied by our organization. Furthermore, we believe that the methodology used to ascertain this rating and award Diamond Certified^® is a fair representation of the qualifying company's high customer satisfaction level during the period of the rating. Since, we rely on multiple sources of information and each company's performance can change over time we cannot guarantee the accuracy of the information provided herewith. The content and materials provided are provided "As Is" and without warranties of any kind either expressed or implied.  Under no circumstances, including, but not limited to negligence shall we be liable to you or any other entity for any direct, indirect, incidental, special or consequential damages. We do back our certification with a Limited Guarantee, which is our sole guarantee provided users of any information related to Diamond Certified^®.