What did you like best about Symmons Body & Fender, Inc. ?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/9/07 and 03/15/08. Customer last names have been initialized for privacy. 

"They just get right on it. Jim knows what he is doing." - Margarita B.

"They were very nice and efficient. Overall, I was very happy." - Fran B.

"The work is excellent and the customer service is very good." - Robert C.

"They did a good job. My car was ready when they said it would be." - Eileen C.

"They were friendly and easy to work with. They have always done good work for me in the past." - Vic E.

"Their customer service was very good." - Megan G.

"They did a great job and they were fast. It was done quickly and the whole process was very simple." - Dennis G.

"I felt like they did good quality work and they were pretty prompt. They took care of all the details." - Jane K.

"I liked everything. They gave us a rental car and helped us with the paperwork. Their service was very good." - Howard K.

"They were close by and prompt. They got the job done on time." - Edith L.

"They did a great re-paint job." - Chris M.

"They were polite, quick with the estimate and they got the work done on time." - Mary P.

"I've used them many times. The quality of the work was fabulous." - Scott R.

"They are prompt and the quality is always good." - Wendel W.

"Just about everything, they were nice people and the work was very high quality. Everything was done according to schedule." - Sara W.

"They are very efficient and they get the work done on time." - Grace W.

"The quality of the work and the personal service" - Robert B.

"They were very friendly, helpful and they did an excellent job explaining things." - Harry H.

"They were very convenient." - Vicki C.

"The convenience, they're easy to get a hold of and they respond quickly to customers' needs. They always finish the repairs on time. They communicate very well with customers." - Margaret C.

"They did well. They have a good reputation." - Rosemary D.

"They got the work done quickly and the quality was good. We had no problems." - Maureen P.

"They were helpful, responsive and pleasant to work with." - Christi S.

"The way they were able to match the paint" - David M.

"They are local." - Peter H.

“They were nice, and they always fixed my car.” - Jessica D.

“They were very upfront about the repairs, and they kept us informed. They also guaranteed the repairs.” - Nancy D.

“Customer service” - Kathy F.

“They kept to the schedule, and the workmanship was good.” - Larry F.

“The service and courtesy” - Stanley G.

“Everything was excellent.” - Premendra G.

“The service was prompt, and they did what they promised. They did a good job.” - Tina H.

“Their honesty” - Tim H.

“They're local, friendly, and they do good work.” - Jan K.

“If a problem came up, they were more than willing to deal with it. They were very cooperative.” - Donna L.

“They did everything they said they would do, and they did the work on time.” - Lisa N.

“They got everything done on time.” - Nancy O.

“They did the work quickly, and the quality of the work was phenomenal. No one could tell that the car was in an accident. They did such a nice job. They have great people working there.”
- Scott R.

“The quickness in which they handled the problem” - Natalie R.

“They were very responsive, and they did a good job. They got the job finished when they said they would.” - Paul S.

“They were very responsive.” - Denise S.

“They were convenient and quick. They also did what they said they were going to do.”
- Sanford T.

“They are wonderful people, and the customer service is excellent.” - William W.

“I liked the quality of the work they did, and they were very service oriented and polite. I've been using them for a long time.” - Charlene A.

“They seemed attentive, and they did everything in the time frame we requested.” - Joan B.

“I liked the hands-on approach, and they kept in touch with me. They also kept me informed about what was going on, and the quality of the work was good.” - Dan C.

“They did what they say they were going to do, and I got the impression that they were honest with me.” - Joseph C.

“I liked that they were very personable.”
- Tim F.

“They worked really hard to get the proper hood on my Daewoo.” - Austin G.

“They are efficient, on time, and they do a good job.” - Robert G.

“They did a good job, and they did everything they said they were going to do. They delivered the car on time.” - Harumi G.

“They have a good attitude, and they do good quality work.” - Bettejean H.

“They are very fair and helpful. Every time I went in the shop, they went out of their way to help me.” - Dee H.

“Professionalism” - Christine L.

“They just did what they said they were going to do.” - Peter M.

“I liked the friendly service and their commitment to getting the job done correctly.” - Patricia M.

“They were efficient, friendly, and they handled the car rental situation for me.” - Robin M.

“The price was good, and they were easy to deal with. They also did excellent work.”
- Richard N.

“Good work” - Eric R.

“They did what they said they were going to do in a timely fashion.” - John R.

“I liked their personable service, and they fixed the problem we had the first time we took the car in.” - Dagoberto R.

“Customer service” - Mark W.

“The personal attention” - Achiel W.

“They did what they said they were going to do in a friendly manner.” - Laura C.

“The quality of work and the good price”
- Rick C.

“Quick, thorough, honest, and upfront” - Ron C.

“They were efficient, polite, and they provided a good service.” - John C.

“I liked the good work, the convenient location, and the fact that they were authorized to do the work by my insurance company.” - Gail F.

“They were meticulous with their work, and they kept us updated.” - Robert G.

“They were right on the estimate, and the price was pretty good. They were also friendly, and they finished on time.” - Joan G.

“On time, courteous, and an excellent job”
- Dwain H.

“They were honest, friendly, and they did a thorough job.” - Erin J.

“Customer service” - Tami K.

“They answered my questions, and they were prompt.” - Doris L.

“They were very nice, and they got everything done on time without any problems.” - Gina M.

“They were nice, and they did a great job. I would take my car there again.” - Ed P.

“The quality of the workmanship and customer service” - Greg S.

“They were efficient, and they made sure I had a rental car.” - Muriel S.

“The people are very friendly and nice. They went out of their way for me.” - Arland S.

“We've been using them for years. They really do a good job.” - Del T.

“The detail and performance” - Ronald T.

“They've been there for a while. They get the job done correctly, and they don't waste time.” - Aldna V.

“Professionalism and friendliness” - Donna V.

“They were on time, and the work was fine.”
- Edward A.

“I like that it's a small and personable company. They're very pleasant, friendly, and they even drove me home.” - Bill C.

“Easy to deal with” - Peter K.

“They were very brief, and they get to the point quickly. They finished the job as fast as possible.” - Kaleen K.

“They were easy to work with, and they did good quality work.” - George K.

“I sent the car in and got it back quickly.”
- Stephan M.

“The service was friendly, and they were helpful. The whole staff was really nice.” - Vincent M.

“They were very courteous, helpful, and they even paid for the loaner car.” - Tammy S.

“They are efficient, and they do quality work.”
- Judy W.

“I liked the way they communicated with me.”
- Jude G.

“The location” - Lynda M.

“I thought they were organized and on top of things.” - Lynn M.

“I liked that the owner is on the job site.”
- Greg P.

“The quality of the work, price, and personable staff” - Don R.

“They did a good job.” - Tatiana V.

“Close to my house” - Tim B.

“The shop was clean.” - Sol C.

“They got it done when they said they would, and they did a good job.” - Ron C.

“I think they do pretty good work.” - Bruce K.

“They were able to tell me exactly when the car would was going to be ready. They also arranged a rental car for me.” - Manuel M.

“The service” - Yuyen B.

“The car was done as promised.” - Lauren G.

“They go all the way, and They have good customer service.” - Sandy M.

“They were convenient.” - Linda C.

“They do the job right, and they get it done when they say they are going to.” - Linda C.

“They were friendly.” - Jon D.

“The price was decent, and they were easy to work with. They were able to satisfy our needs.” - Patti K.

“They got right down to business, and their shop had a down-home feeling to it.” - Peter M.

“Convenience” - Kirk P.

“They were nice when I brought the car in.”
- Orin P.

“The quality of the work” - Robin A.

“They're handy.” - LA D.

“They're good and local.” - Thomas F.

“It's right down the street.” - Geraldine W.

“The location is convenient, and they do a decent job.” - Veronica W.

“I felt like I was treated fairly, and they were upfront about everything.” - Raymond S.

Back to Profile