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Pioneer Auto Service
(925) 837-1000
1955 San Ramon Valley Blvd. San Ramon, CA 94583
www.pioneerautoservice.com pioneerautoservice@yahoo.com Bob Fuenzalida, Owner
SERVICES
Diagnostics Inspections Maintenance Repairs Body Work Smog Checks Failed Smog Inspections Tires & Alignment
HOURS
Mon – Fri: 8am – 6pm Sat: 9am – 4pm
CREDIT CARDS
American Express Visa MasterCard Discover
MEMBERSHIPS
AAA Approved Shop ASE Certified Mechanics ASE Master Technicians Smog Licensed
GUARANTEES 1 Year Parts & Labor

Workers Comp Ins. Liability Insurance Current Complaint File Business Practices State Lic. No. 234142
CUSTOMER
LOYALTY
Based
on 155 random customer surveys made since March 2002 asking each customer:
"Would you use this company again?"

CUSTOMER
SATISFACTION
"Please rate your satisfaction with the quality received."
RATING
STATUS
We declare that Pioneer Auto Service has passed all of the rating steps and has earned the Diamond
Certified award, Certificate No. 19.
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Jim Livingstone opened the doors of Pioneer Auto Service in 1979. Bob Fuenzalida, who has worked in the industry since 1971, took over in 2003. His varied technical background includes experience as a line mechanic, shop foreman, service manager and service supervisor. Mr. Fuenzalida has also been a member of the Automotive Service Council for many years. Pioneer Auto Service’s ASE Certified Technicians handle everything from simple inspections and routine maintenance to major repair work. They specialize in domestic and foreign vehicles and are known for their quick turnaround. Pioneer Auto Service is an AAA Approved Shop. All services come with a one year warranty on parts and labor.
COMPANY
PHILOSOPHY
"While we strive to provide top-notch quality and reasonable pricing, we also emphasize convenience for our customers. It is never a pleasant experience to have your car break down and have to take time out of your busy schedule to bring it in for repairs. Our goal is to make your experience as painless and hassle-free as possible. We will treat you with courtesy and will make sure you understand the problem and your options for repair. We will estimate all services and will not perform any repairs without authorization. Furthermore, we stand behind our work. If there is a problem with any service or repair we’ve performed, we will work with you to resolve the matter to your satisfaction.”
EXCERPTED
SURVEY RESPONSES
“I can’t say anything but the best about them. I’m very happy with the service I get.” —Rich R. “They knew what the problem was and they fixed it.”—Richard P. “They’re honest, professional and very friendly.” —Kay B. “They’re honest and upfront.”—Jane R.
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