Glass

Contra Costa County

East County
Glass & Window, Inc.

(925) 432-1433
1-800-66-4GLASS

441 East Tenth Street
Pittsburg, CA 94565

Serving the Greater Bay Area

www.ecglass.com
Tim Allen, Owner

SERVICES
Window Replacement Specialists (Wood, Vinyl, Aluminum)
Commercial (Install/Repair)
Shower Doors & Screens
Glass,Tabletops & Mirrors

HOURS
Mon – Fri: 8am – 5pm
Sat: By Appointment

CREDIT CARDS
Discover, MasterCard, Visa

GUARANTEES
10 Year Warranty on Labor, Lifetime Warranty on Superior Windows

Workers Comp. Ins.
State Lic. No. 494305
Liability Insurance
Business Practices
Current Complaint File
Legal & Finance

CUSTOMER LOYALTY
Based on 125 random customer surveys made since June 2007 asking each customer: “Would you use this company again?”

CUSTOMER SATISFACTION
“Please rate your satisfaction
with the quality received.”

RATING STATUS
We declare that East County Glass & Window, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1093.

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Survey Comments

East County Glass & Window has been in business since 1979. Current owner Tim Allen took over the company from his father in 1984. Unlike most kids who spent their childhood breaking windows, Tim spent his repairing them. He literally grew up in the business, and today his two teenage sons work for him during the summer.

The East Bay company serves both residential and commercial clients. They are one of the largest authorized Simonton dealers in the East Bay (Simonton windows come with a lifetime warranty that’s unmatched in the window industry). They carry windows by top manufacturers in a variety of styles, colors and prices – there’s something to fit every decor and budget. Choose from wood, vinyl or metal frames. Got an unusual window shape or a table to fit? East County Glass & Window can custom-cut glass to your specifications. It doesn’t matter if you need one window replaced or need an entire building outfitted – you’ll get the same excellent quality and exceptional service.

East County Glass & Window has several financing options available for residential customers including: Visa, MasterCard, Discover Card, cash, check and 90-day same as cash. Come visit their large showroom or call to schedule a free in-home consultation.

COMPANY PHILOSOPHY
“Since we are the manufacturer, the distributor and the installer, the client deals only with us, not a collection of contractors. We assume full responsibility from start to finish, and the customer always knows where they can go if they have questions or concerns. Their satisfaction begins and ends with us. Period.”

EXCERPTED SURVEY RESPONSES
“The estimator was very helpful. I felt that he was honest and knowledgeable.” — Lois M.

“All the installers were very nice. They worked hard and got everything right. Also the people in the office were very helpful both times I used them.” — Grunwald

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