Auto Repair

Alameda County

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What did you like best about Strasser's Automotive?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/1/2002 and 9/4/2007. Customer last names have been initialized for privacy.

"I liked his follow-up service, and he's really good at what he does." - Bruno F.

"I like the quality, they've got the best automotive service ever." - Steve H.

"He fixes my car the way I want. He is a good technician." - Jeff Z.

"He was the only one who knew what to do." - Charles M.

"The personal service" - John P.

"Ray is a real nice guy, I've always received super service from him. I will use them whenever I need something for my car." - Cliff F.

"They're known for doing good work." - Adolpho A.

"It's hard to find a good mechanic that won't end up wrecking your car." - Carter C.

"I like his honesty, his promptness, and that he did not talk down to me." - Sandra C.

"He is honest, and he knows what he is doing." - Mike E.

"He knows cars from the basics." - Carol R .

"He was willing to work on old my car. Ray explains things well, and he is fair." - Bob L.

"They are good at finding and diagnosing problems." - David H.

"They are great at solving problems that other mechanics can't. They are skilled and straight-forward." - Steve H.

"He is an honest man and does great work." - Edward B.

"The quality of work is excellent." - Charles G.

"He is able to find the problem, and he clearly explains what's needed to fix it. He's a great guy." - Henry S.

"I've been going to them for 20 years. Just knowing what he does and how good he is, is reassuring." - Gene C.

"I haven't used them in a long time, but in the past they were always good." - Michael K.

"They are reasonable, and they know what they are doing." - Shannon T.

"They are honest and they do good work." - Cathy L.

"They do good work and they are honest." - Joe A.

"They did what they were supposed to do, they fixed my car problem." - Gale L.

"They got the job done." - Richard H.

"They did what they said they would do in a timely manner." - Larry T.

"They are honest and do good work." - George W.

"They seem very knowledgeable about cars and fixed my car problem." - Jaime P.

"They are honest and get the work done on time." - Fred M.

"The quality is good and they are consistent." - Shannon T.

"I like that they knew what they were talking about and they were honest." - Karalinda P.

"They were friendly and professional." - Ray M.

"I like their customer service, but I did not think they were qualified to work on my BMW." - Laurna C.

"They usually do a good job in a timely manner." - Tim W.

"Ray is a likeable guy." - Greg A.

"They do good work, the guys talk to you and let you know what's going on, Ray is a good guy, they do good work, they keep winning the Diamond Certified symbol and I think he should win it every time, he's helped me not be so frustrated with getting my car worked on" - Gale L.

"Thorough and competent" - Robert H.

"People who know what they're doing, No B.S." - Mario R.

"They are very kind" - Magdelena C.

"Friendliness" - Rosemary C.

"Seem knowledgeable" - Byron B.

"He's very upfront, he explains and he doesn't allow me to waste my money, he's fair and he doesn't want me to be a fool and get everything done at once, or things that I don't need to get done" - Shafraz A.

"He does very good work, he's very thorough in his work" - Robert W.

"Generally takes care of what I want, when I want it" - Dick H.

"Hard for me to pick something out for that" - David P.

"They know what they are doing, they always find the problem and fix it" - Pedro C.

"Ray's very personable" - John G.

"He's a friend" - Vickie F.

"They are friendly and convenient" - Joe T.

"They were honest, timely and considerate"
- Michael S.

"They know how to fix older cars and they don't turn their nose up at them" - Gene B.

"He did exactly what I said, no surprises, didn't try to convince me to do other work, like other shops do, he's just great" - John B.

"It's nice being able to meet the owner when you go in and he describes the problem and shows it to you" - Rita S.

"The people are nice, polite" - Betty K.

"I know Ray very well, he does a good job"
- Steven W.

"The quality of the work" - Ed H.

"Accuracy and honesty" - Ed K.

"They are a reference for us, they do engine rebuilding, I send all customers to Ray, he takes care of them and they're pretty satisfied with my referral" - Mr. F.

"He's honest and he knows what he's doing"
- Mike E.

"Honesty, quality of work" - David B.

"They were efficient and professional"
- John F.

"He does the work and he fixes my car, but he's high in price" - Richard C.

"The work they do, it's excellent" - Jordan H.

"They do a real good job, they'll do what you tell them to" - Paul H.

"He's the best there is, does better work than most car lots" - Brad L.

"They know what they're talking about"
- Richard M.

"He's the most accurate and fair auto shop I know" - Richard S.

"Accurate and fair" - Earl W.

"Ray's a good guy, he's fair" - John Z.

"He does good work" - Edward M.

"He's fair to begin with, gets you in and out in reasonable time, I've been going to him for years" - Tim D.

"They always know what to do " - Michael U.

"They do what they say, and they say what they do" - Keith B.

"He did exactly what he said, no qualms about it" - Mel P.

"Ray gives me a breakdown of immediate repairs and down the road repairs" - Frank H.

"He does good work, he has quality people to help him" - August C.

"He's fair, I've been going to him for years"
- Yvette H.

"Have you been there? When you walk in, they welcome you right away" - Dan C.

"Dependable, they do it right" - Gerald A.

"He's fair, real down to earth, honest"
- George B.

"Ray and the employees there" - Cindy G.

"Fair, accurate, honest" - Richard H.

"Professional, honest" - Lisa J.

"Quality" - James L.

"Quality of his work" - Russell L.

"I can depend on him to give me an accurate assessment" - Kelly L.

"Ray Strasser" - Sara M.

"They know what they're doing" - Ed M.

"He's honest, he knows what he's talking about" - Audrey M.

"They're honest and fair" - Randy M.

"He does quality work, doesn't take any short cuts" - Harry O.

"Quality of his work" - Eric O.

"Quality workmanship" - Dan P.

"Ray's a great guy, he takes the time with you, real personable guy" - Jerry R.

"Ray's been working on my cars for quite awhile now" - Bill L.

"The quality of the work" - Joey M.

"The fact that he was willing to work with me" - Keith G.

"I never have to go back and correct anything they've done" - Robert G.

"He does pretty good, quality customer service" - James V.

"Probably his honesty" - Pauline H.

"Friendly, polite, know what they're talking about" - Victor S.

"He did a great job" - Adrienne T.

"On time with the work, but a little expensive" - Robert B.

"Good honest, quality work" - Linda C.

"They know what they're doing over there and they do it right" - Nick C.

"They know their work, and they're good at it" - Marler F.

"I like the mechanic that works on my car, and I can talk directly to him" - Darlene G.

"I know Ray himself, and his employees like Mitch, personally" - Chris H.

"Thorough, explains everything" - Carol P.

"He's honest, fair" - Dolores K.

"They know what they're doing" - Bill K.

"I thought he was fair in his diagnosis, but I only had a portion of the work done" - Mike M.

"He's upfront with you" - Ed M.

"I like the owner, and the one guy that works on my car" - Todd N.

"Ray, himself" - Katherine P.

"Another shop recommended him, I was pleased with the results" - Dale P.

"Explains everything up front" - Gary R.

"Quality mechanics" - Sara R.

"He's pretty accurate in his diagnosis" - Tim S.

"He's honest, and he's the better mechanic there" - Dave M.

"The owner was kind and courteous"
- Stacy K.

"They explain everything to me" - John C.

"They do good work and they do it on time"
- Tom E.

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