Auto Repair

Alameda County

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What did you like best about Pioneer Auto Service?

The following are verbatim customer responses from research that American  Ratings Corporation conducted between 2/26/2002 and 5/6/2008. Customer last names have been initialized for privacy. 

"They were interested in solving my problems, and they were very supportive in general." -Art B.

"They tell you straight up what is wrong with your automobile." -Christy B.

"They were prompt, honest, and they delivered on time." -Chuck H.

"They get cars done on time, they tell you what's wrong with your car, and they are in the ballpark with their prices." -Frank B.

"They do a good job. They have always been very kind to me." -Gwen B.

"They are very courteous, and their pricing is reasonable. They are very prompt all the way around." -Harry I.

"Both Mark and Bob are very nice people. They do a great job." -James C.

"The people there are nice." -Jim C.

"I liked their honesty, and I liked how they were straightforward with me. I have been going to them for years, long before the son owned the company." -Joan H.

"They are honest. If something is inexpensive, they tell you. They are reliable." -Larry D.

"As a tow truck driver, I recommend them all of the time." -Mark E.

"They tell me what the price is going to be, and they stick to it." -Mark G.

"They fixed my car properly, and they were really friendly." -Mike E.

"It was done as promised. They kept me updated on their findings, and they were negotiable with the price." -Ambrose C.

"They have good service, and they are honest." -Doug H.

"I trust them completely with all of my cars. They are really fabulous." -Linda H.

"They are timely and efficient." -Paul B.

"They are close by, which makes it convenient for me. They do a pretty good job." -Eduardo F.

"I liked that they were recommended by AAA." -Gretchen F.

"I really liked their mailing. It notified me what type of services that they are able to do." -Mark F.

"They were able to take my car the same day." -Bob H.

"They are next door to my business, which I like." -Jim G.

"The customer service lady there was nice. They took my RV in right away. My RV had broken down, and they were nice enough to take it in right away." -John B.

"They were friendly, quick, and responsive." -Dawn G.

"Their quality work and follow up" -Charles J.

"Location and good service, I've used them for 12 years" -Andre B.

"They are the best at what they do" -John J.

"I've never had one problem" -Walter C.

"Personal contact. I've used them for 20 years" -Allen S.

"I can't say anything but the best about them. I am very happy with the service I get" -Rich R.

"They are friendly, professional, quick, reliable. We've had nothing but good service" -Linda R.

"I don't have to deal with the dealerships, they are easy to work with" -Lloyd D.

"They do good work and are very personable" -Cliff B.

"The personal service. They know me and my car" -Cliff H.

"There's something about them that I trust" -Mark S.

"They're pretty honest" -Laura S.

"They're honest and upfront" -Jane R.

"Honest, professional and very friendly" -Kay B.

"They seem to know what the problem is and fixed it" -Richard P.

"Honest, and they get the work done quickly"
-Cat Tails Florist

"They're tops. Personal friend works there as a mechanic, very honest people over there" -Lance Y.

"They take care of what I ask them to do, without any hassle" -Joe T.

"Excellent service, I don't rate anyone excellent" -Curt A.

"Seem to provide the service needed, convenient, did the work reasonably well"
-Rod S.

"Honest and fair prices, and we're very satisfied with their work" -Gary R.

"I like Diane" -Tom W.

"Always polite and recognize you immediately when you come in, and they'll shuttle me"
-Myrna K.

"Competent people, offer great service" -John W.

"Everything! They're great" -Alice C.

"People are nice, we always go there" -Lee D.

"Always do a great job, always service oriented" -Kathy S.

"They're the top of the line" -Kerry L.

"They're so reliable, I go to them because I can't wait for my husband" -Diana S.

"Quality and expertise" -Steve P.

"Going there is stress free, I never have to worry about anything" -Lauren B.

"Quality, personable, affordable" -Linda V.

"They're the best around" -Anna A.

"I know whatever they do, it's going to be fixed" -Garrett C.

"I like all of them" -Hope S.

"Honest. I don't know anything about cars and they know that, but I'm comfortable going there and asking questions" -Alexandria A.

"They can take care of anything and everything" -Barbara L.

"They get it done, and done right" -John K.

"I'd rather go there because I can talk directly to the mechanic" -Ralph B.

"The people there, and their work" -William L.

"Customer friendly, quality work" -Katherine V.

"Perfectionists" -Doug G.

"They're just great, doesn't get any better than them" -Greg J.

"Convenient, flexible" -Ed L.

"Honest, comparable prices" -James F.

"They're always on target" -Doug E.

"Personal service and they do a great job too, which is why we all go there" -Allen G.

"They're thorough, knowledgeable" -Neal N.

"Quality work, personal atmosphere" -Karen D.

"Location, shuttle, prices" -Villa San Ramon

"They fix whatever the problem" -Terry W.

"They're nice, they diagnose the problem and explain the repairs before they do the work" -Shayla S.

"Because they're smaller, and they know your name, that helps" -Julie C.

"Honest" -Lee M.

"The owner has years of experience, trustworthy" -San Ramon Fire Protection District

"They're honest" -David B.

"Definitely the owner" -Diane V.

"They greet you when you walk in, even if they're on the phone" -Gene W.

"Going to them for a number of years" -Ken P.

"My husband will only go to them" -Nora N.

"They work with me and their prices are comparable" -Christine G.

"They're quality minded and customer service oriented" -Richard M.

"I don't get the runaround" -Chad W.

"They're just plain honest" -Randy F.

"They're upfront with me, I don't get the runaround" -Robin B.

"Their diagnostics is always up to speed" -Ted H.

"That's the only place I'll go" -Valerie K.

"They treat you as if you're a personal friend" -John S.

"Location and affordable" -Michael B.

"They do everything they can to fix the problem" -Charlie J.

"They know what they're doing" -Angela B.

"They can work on all types of cars" -Bob B.

"If I think their estimate is high, they'll discuss it with me" -John S.

"They're always courteous, they tell me what they're going to do before they do it"
-David A.

"They're capable of fixing just about anything" -Daniel D.

"They're professional, polite, know what to do" -Yolanda W.

"I don't have to go anywhere else" -Jayne N.

"Quality workmanship" -Michael Y.

"They're very simple, down to earth people"
-Ken W.

"The work and the cost" -Joanne H.

"From the minute you walk in the door they acknowledge you, and they're quick to assist" -Denise W.

"They're experts at what they do" -Lance G.

"They're the most qualified shop around, and they're worth the drive" -Misty R.

"They're personable, do it right the first time"
-Catherine R.

"I can recommend them and feel confident about their work" -John C.

"I have recommended them for a long time" -Linda M.

"Diagnostics are pretty accurate, service is good" -Betty A.

"Friendly approach, I've been with them 11 years now" -Andre B.

"They seem to do a great job, and they get it done on time" -Mr. A.

"They usually are upfront" -Edward I.

"Price" -Vicky C.

"Equipment, expertise, staff" -Jesse K.

"They seem to be fair" -James R.

"They did a really nice job" -Jane T.

"They know their business, and they're good at it" -Daryl P.

"They care, take pride what they do"
-Renee C.

"Mechanics and price" -Renee N.

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