Air Duct Cleaning

Alameda County

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What did you like best about Gress Heating & Air, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/27/2007 and 9/13/2007. Customer last names have been initialized for privacy. 

“He was honest, and he came when we needed him. He did what he said he would do.” - Steve A.

“I was happy to get an air conditioner.” - Amy

“Mark was very accommodating and did a great job.” - Marie A.

“They were technically competent and timely.” - Richard A.

“I didn't need to get involved with the project, and the tenants were happy.” - Earl B.

“They were on time.” - Don B.

“They have done a great job for a long time.” - C.T.S.I.

“He was prompt.” - Ian C.

“He did a good job, and he was prompt. His prices were fair. He's excellent.” - Marie C.

“They were prompt and very responsive.” - Chris D.

“They had the best price and when I wanted them to do it, they got right in there and did it.” - Joe D.

“Promptness, and the work was completed on time. I was pretty happy with them. They met my expectations.” - Tony D.

“He was prompt, and he got the job done when promised.” - E.R.A.G.H.

“They were on time.” - Rhonda F.

“He was knowledgeable and reasonably priced.” - Sumner H.

“He was very straightforward and honest.” - Acuna K.

“He was very efficient. He explained things, and he cleaned up after himself.” - Paul K.

“I have used them a lot because they are professional. They know their products, and they are reasonably priced. Mark runs a great business.” - Jean K.

“They did everything on time.” - Louis M.

“They knew their products, provided a quick service, and finished when they said they would.” - Sharon M.

“Mark's knowledge and ability to troubleshoot” - Richard M.

“Mark is very personable and efficient.” - Deana M.

“Mark was very courteous and great at communicating with us.” - Leticia M.

“I liked everything about them. They were on time, and their price was good. The whole job was very good, and they were very easy to work with.” - Pam M.

“Mark was very professional. In fact, when he and his assistant Cody came in and put on their booties, I knew I was in good hands. They were very professional, friendly, and informative.” - Awais M.

“They were prompt and clean. I was very impressed.” - Lowell N.

“He personalizes it, does a good job, and he has a really good personality. I can call him anytime and he will come out here.” - N.B.S.R.

“He got the job done and took care of any problems that arose.” - O.R.C.C.

“I thought they did a good job.” - William O.

“He was friendly and did the job well.” - Cory P.

“They were reliable, trustworthy, and they did a good job.” - Maria A.

“His truthfulness and his thoroughness” - Gary P.

“They were prompt, very efficient in the way they worked, and very pleasant.” - Irene P.

“He was prompt, ethical, and reassuring.” - P.H.

“There was good communication and quick follow-up. They were very knowledgeable and nice.” - Amy R.

“Their promptness and consideration” - Dean R.

“They did a good job and were honest.” - Tony R.

“He was so nice, personable and friendly. It seemed like we were dealing with a small company that had an interest in customer satisfaction.” - Lewis S.

“His whole service, and he was very neat and punctual. He had good communication. If he wasn’t able to show up, he would call me. He was sincere and very good at his work.” - Dave S.

“They did a good job.” - Brad S.

“They were very good.” - Bob S.

“They were very responsive.” - Kevin S.

“I liked their manner of professionalism and how he was upfront about everything. He told me how much it would cost, and that's what it did cost in the end.” - Erica S.

“He was quick, efficient, and he was not overpriced.” - Mary Jo S.

“They showed up on time and did the work at a fair price.” - Paul S.

“Mark is a good guy and does a good job.” - Eva T.

“Mark was a very good service provider, and he was thorough.” - T.P.S.

“Honesty” - Tracy T.

“They did what they said they would do.” - Mike T.

“He was great.” - Eugene V.

“I liked Mark's knowledge and professionalism.” - Todd W.

“Mark was remarkable. He had attention to detail, he was meticulous, on time, and took pride in his work. The power of excellence personified, all companies should be like his. I can't say enough about him.” - Martin W.

“He was great, fairly priced, accommodating to my needs, and just awesome.” - Sherri Z.

“Primarily the responsiveness and the style of doing business” - Dave C.

“They did a good job, and I had no complaints.” - Tina C.

“There was no hassle. They came in, did it, and got out of there.” - Mark E.

“They were accommodating to my needs.” - Constanze E.

“He was very personable and did extra work that other contractors refused to do. He went under the house to rewire part of the heating unit, so I really appreciated that.” - Rich F.

“They were prompt, polite and competent.” - Jim F.

“He was very patient and had a good price. He did the job quickly and cleaned up very nicely.” - Bob H.

“They showed up with heaters, and they were on time.” - Kathryn L.

“They were on time, easy to work with, and Mark knew what he was doing.” - Matthews M.

“They were prompt.” - O.W.

“The air conditioning and heating is working fine.” - R.B.B.

“He was a referral, and I like doing business with referrals.” - Laurie S.

“They knew what they were doing.” - Marvin S.

“Easygoing, quick, and professional” - Jim W.

“The personalized service” - Don W.

“Mark did a great job, was very reasonable, and had good customer service.” - Steven E.

“They were knowledgeable, and their prices were great.” - Amanda

“They were very efficient and got things done on time.” - Dennis B.

“The personal attention and the quality of service” - Craig E.

“The unit they put in is very reliable, and in this particular house everything gets heated or cooled.” - Shirley F.

“Honesty” - Hank F.

“They worked well with my contractor.” - Damon G.

“Response time” - H.T.R.E.

“Timeliness of service, as far as showing up to do the work and the length of time until completion” - Suzan K.

“I liked the guy that came over, he was personable and professional.” - Edward M.

“The owner was very personable.” - Paul M.

“He was here when he said he would be.” - Ken M.

“They seemed honest and knowledgeable.” - Connie M.

“They were easy to work with.” - Kevin P.
“Mark is very accessible and responsive.” - Brooke S.

“He was on time, did his job, and did it well.” - Tony S.

“The guy was thorough and did a good job.” - William S.

“They did a good job.” - Tara N.

“He is the owner, so you don’t have to deal with a lot of red tape.” - Yolanda D.

“He was very nice and seemed to know what he was talking about.” - D.D.C.

“They were very prompt to get back to me.” - William G.

“They did what they said they were going to do.” - Bob P.

“He was personable and knowledgeable.” - Geordan R.

“They were able to solve all of my problems.” - T.C.

“I thought he was honest and came highly recommended.” - Kim R.

“They did their job no matter what the weather was like.” - Vickey C.

“They complied quickly and got the bid in. I liked the fact that they got back to us fast, because most contractors don't.” - A.B.R.I.

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