Auto Repair
Alameda County
What did you like best about Frank's Garage?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/12/06 and 11/7/06. Customer names have been removed for privacy.
"They
did a very good job fixing my car."
"They
just went to work on it, and I am very satisfied."
"The
attention and immediate service."
"The
customer service was good. We had the same problem when we got home, but
they took the car back and fixed the problem."
"I liked
their honesty. They were upfront with me about the cost and the work.
I didn't feel ripped off. They did a good job."
"The
fact that I can trust the owner when it comes to the work."
"They
were very honest, and they did what I asked. It was an older car, and
they gave good recommendations on how not to spend too much money into
it. They didn't rip me off."
"They
know what they are doing, and the rates are reasonable. So far, I'm always
happy with the fast service."
"He did not push me into buying any unnecessary work. There was also no waiting time. They gave smooth and honest feedback."
"I've
used them several times, and I've had the best experiences at Frank's."
"I thought
the gentleman was polite, helpful, honest and the work was fine."
"A week
later, they called back to see if I was happy. Their service was exquisite."
"They
were kind, courteous and upfront."
"I liked
their honesty which was very important to me. They were great, and I also
told my neighbors about them."
"They
are friendly, and they do top-notch work. I am completely satisfied."
"I just
like the way they do things. They are on time, and they do good work."
"I like
the service. I've been using them for 50 years. "
"The
location."
"It's
close to home."
"They
were courteous and friendly."
"They
are close by, receptive and do the work quickly."
"They
did what they were supposed to do."
"They
are thorough and do a good job."
"They
give me excellent service, and they give me a ride home. They are helpful,
friendly and I've never had a problem they couldn't fix."
"I've
used them a couple of times, and they were polite. They did the work on
time, and the problem was fixed."
"Monte and everybody else are wonderful."
"They
keep my car running well."
"He's
a nice guy, and he treats people right. He also does a pretty good job."
"They
fixed my car the first time I took it there, and it was done on time."
"They
were honest, and they did a good job."
"They
make sure they do the job right, and they always meet my expectations."
"They
do their job without any hassle."
"They
did a great job on my car. I just got back from a long trip, and it's
running beautifully."
"They
are knowledgeable, attentive and pleasant."
"I've
been using them for over 30 years. I trust them to do the job right."
"They
did exactly what I wanted them to do."
"They
were honest and the price was fair."
"They
are trustworthy, and they get the work done correctly."
"I have
used them 3 times, and it's gone very well. They were straightforward,
and they knew what they were doing."
"I like
the personal service. They were honest, and they did a good job."
"They
are honest and do a good job."
"They
always get back to me right away."
"They
explain what they are doing, and they give me a folder with a service
record in it."
"They
did a good job and explained everything well."
"His
honesty."
"I liked
the whole experience, and they were very helpful."
"Their
overall professionalism."
"They
know what they are doing, and they're very helpful."
"They
did everything they said they were going to do. When they didn't have
my car ready, they rented me a car so I had something to drive."
"They're
helpful, nice, prompt and they have wonderful customer service."
"They
were very fair and honest.
I like their service and honesty. Bill is very honest."
"They
got my 1992 Buick going, and it's running beautifully."
"They
have good service and they take care of you quickly. They don’t steer
people in the wrong direction with unnecessary work. Being in the same
business, I wouldn't use or refer anyone to a company that doesn't operate
with the same values. I've never had a problem with them."
"It's
convenient and close by."
"There
were no problems. They let me know what needed to be done, and it was
done quickly."
"The
quality of the service."
"He is honest, and the price is good. I appreciate the reminder cards they send out."
"I've
gone to both locations, and I've been happy with them."
"They
have good service, and they are very helpful. I liked everything they
did."
"I feel comfortable taking my car to them."
"They
are honest and do good work."
"The
little bit of work I had done there went very well. I would use them in
the future for larger repairs."
"They
are very friendly and efficient."
"We've
been going there for 30 years, and they've always treated us well. They've
always done good work for us."
"They
do very good work."
"I like
the service, and they treat me like a good customer. They also take the
time to explain what's going on with my car."
"I like
the way they explain the problems."
"Their
service was great. They got me in and out."
"They
are very customer orientated, and they make customers comfortable."
"The
customer service was excellent."
"They
were very helpful."
"The
mechanic took the time to tell me what was wrong with my car. He explained
what was needed to be done to fix the problem."
"The
very comfortable service and the attention to detail."
"The
employees seemed well trained."
"It
was clean and organized. The work was also good."
"They
stood behind the warranty and did the work at no cost the second time
around. They were friendly, and the work was good."
"They
were friendly, and they did good work."
"This
was my first visit with the new owners. They were very polite, and the
mechanic explained the problem well. They did the work quickly without
having to leave the car there."
"They
do a good job, and they are courteous."
"They
are friendly and knowledgeable."
"They
are local, they got the job done and explained everything that they needed
to do.
The customer service was good, and they were honest and helpful."
"They're
conveniently located, and they do good work."
"They
do pretty good work."
"They're
small and personable."
"They
were very courteous and helpful."
"They
are professional, and they have a clean shop."
"They
do excellent work."
"They
are very convenient, and I can easily talk to the manager. He takes the
time to go over the problem with you."
"They
are willing to work with the customer. Doug seems to be very concerned
with customer satisfaction."
"The
service was good, and they did what they said they would do."
"They
did a good job."
"They
are friendly and a great group of guys."
"Their
knowledge and willingness to answer my questions."
"They
paid for a rental car when they couldn't get me up and running in the
time frame I asked."
"They
modernized the shop after they took over from the prior owner."
"They were polite and helpful."
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