Alameda County > Customer Comments

Tax Preparation

Alameda County

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What did you like best about the accounting firm of Davis & Company?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/9/2002 and 3/8/2008. Customer last names have been initialized for privacy.

"I liked working with their accountant. I also liked their approach to things." -Sharon H.

"I like their honesty and the way they handle their business." -Brooke M.

"They were very professional, responsive, and they seemed to be very organized." -Michael M.

"The overall quality, and they are extremely knowledgeable." -Roger V.

"He is really caring and very open minded." -Evelyn B.

"They were timely, prompt, and professional. They were just great all around." -Stella

"The convenience, and they were timely." -John T.

"They are very good at what they do." -Vasudev P.

"They have been good to me. I've been using their services for twenty-five years. I think they're great." -Burnham M.

"They're straightforward, efficient, and professional. I really like the personal service that I receive from them." -Stephen M.

"They do what they say they are going to do." -Promila N.

"Prompt service and efficiency" -Philip L.

"They're very knowledgeable. David knows what he's doing." -Robert M.

"They were personable and professional." -Nanda G.

"I like the personal service that I get from them." -Celeste H.

"They were down to earth and seemed very knowledgeable." -Andrey

"They were prompt and thorough." -Ebony A.

"I liked their attention to detail and their personalized service." -Michael M.

"Theyíre efficient and very customer oriented." -Jerome Z.

"Their courteousness and their customer service" -Jose

"His knowledge" -Gregory S.

"He was professional, informative, and the work was done well." -Juanita B.

"They were honest, nice, and friendly." -Annie C.

"I was happy with their service." -Kim M.

"They're user friendly." -Alan H.

"Personal touch" -Jyoti C.

"They were friendly, they explained everything, and they pointed out things I didn't know." -Shelli C.

"I liked the personalized service. I was able to ask questions and receive good technical answers." -Cathleen D.

"They got the job done at the last minute." -James G.

"I like the people and they get things done." -Aureba K.

"I liked the person that we dealt with and we had no real trouble." -Coralyn K.

"They take their time, they are very fair, they are very honest, they are timely, they answer all my questions in full detail, and they give helpful business advice. Daven is great, he is even better than Rick, and Rick was excellent. Everyone I have referred to them say he has saved them a lot of money." -Galina L.

"He was honest about what he knew and didn’t; they have good customer service and snacks in the waiting room." -Glenda R.

"I have been using them for 17 years and the new ownership is still good." -Norbert R.

"The quality and the work" -Rosalind R.

"They gave us prompt service, they were accurate, and they were very courteous." -Ebony A.

"I like that they are assessable and timely.” -Esther G.

"There are easy to work with and very efficient." -Mark H.

"I feel they saved me money and they responded quickly when we asked a question." -Celeste H.

"The explanation" -Molly R.

"They are very helpful and did their job.” -Jill S.

"They are accurate, fast, and they are good advocates." -Scott G.

"I know them and I feel comfortable." -Marlon J.

"I liked the fact that the new owner seems sincere and interested in our business and helping us." -Margaret M.

"They are close by." -Gilbert M.

"They were thorough and accommodated our needs." -Maria N.

"Their quality was comparable to H & R block." -Alexander K.

"The people are nice." -Suzanne M.

"They are very helpful and they know their stuff." -Jeffery N.

"My ability to reach them by phone when needed.” -Constantine R.

"Patrick" -Cheryl B.

"Their personal touch with Rex." -Aureba K.

"The personal service." -Trace J.

"They were always responsive to my problems; they took care of things quickly." -Carolyn P.

"Even though I'm a small customer they give me a lot of attention and attend to my needs right away." -Christopher G.

"Personal service" -Christopher M.

"The promptness and accuracy." -Betty D.

"They are prompt and always do good service." -David R.

"We had a private meeting with them after filling out the forms, and it was helpful and informative." -Dorothy B.

"They are quick, accurate, and they always give me a refund." -Benjamin P.

"The ease of dealing with them, they are on top of things." -Herlene B.

"They're personable, down to earth and knowledgeable." -Branden M.

"They do their job; they do what they say they'll do." -Jill S.

"Very methodical and thorough, like the way they present the data to me, even if I don't know anything, it's very useful." -Hassan J.

"They are efficient." -Brain M.

"Very willing to cooperate and work with me." -Laurie G.

"They are friendly." -David M.

"He had all the records, no problems." -Mary D.

"Rex is a nice guy." -Francis G.

"The quickness." -Dianna C.

"Thorough and complete" -Adina B.

"They were thorough and did an excellent job; I didn't have any problems with the IRS afterward and they got it done quickly"
-Allen R.

"Their support and they were very attentive to my needs" -Andrea V.

"They're very professional and personable; they respond quickly to any questions I have; they let me know that I can contact them at any time throughout the year with tax questions" -Angela B.

"Personal service" -Arthur B.

"Very personable and very trustworthy over long haul" -Aureba K.

"Treated like somebody special" -Bob H.

"The people working there are great" -Carlos J.

"The personal attention I get from Rex"
-Curtis D.

"Anytime they have issues they are taken care of" -Dale G.

"They are willing to do her taxes, and because they can do it over the phone and they are good about that" -Daniel W.

"Good attention to detail, good job with everything" -David R.

"Pretty fast" -Derek S.

"Their efficiency and accuracy" -Florent S.

"I've found Rex and all his employees to be very accessible; you can call him with one question or an entire return. They're very gracious and answer questions" -Hank D.

"They were very courteous and helpful. They spent as much time as we needed, and they were very very nice" -Hazel C.

"Did the job and did so well" -Homer N.

"He was very efficient and he seems to know what he's doing" -Jesse K.

"They are prompt; they handle themselves professionally" -John M.

"His personal service" -John F.

"They don't mess up" -Joseph C.

"Personable, one-to-one contact" -Juan M.

"Everything, they're service" -Julio R.

"They do quality work and they do the profit and loss statements monthly" -Lloyd S.

"I like the way they prepare the taxes"
-Mario B.

"They were quick in their response and flexible in their hours" -Mary R.

"Honest, looks out for your interests"
-Michael T.

"Honesty, sincerity, customer service, explanation, time spent, personal touch" -Mirald L.

"Very friendly, best service, and good people"
-Norbert R.

"Rex's availability, he promptly returns calls, he's on time for meetings and doesn't think he's too good for his clients" -Paul H.

"They are very responsive; they gave us good tax planning ideas" -Paul P.

"His flexibility, that he's able to accommodate last minute tax submissions" -Ren R.

"Their efficiency and accuracy" -Robert H.

"They hated the IRS the same as I do, and they really work hard to keep them from getting your money"
-Robert C.

"He's honest. He'll tell you exactly what he can and can't do. I've never had any problems with the returns we've filed" -Stephanie T.

"Personal service; we've used them for 12 years" -Sumita A.

"They look for the best tax breaks for you. If you've overlooked something, they bring it to your attention and when I call for an appointment, I get one. They don't take long, either" -Susan W.

"Friendly atmosphere, much better personal attention than I've ever gotten from tax preparers" -Vickie C.

"They did everything perfectly for me, took extra measures to please, checked often and were very satisfactory" -Virginia J.

"Professional, explained things to me, knew what they were doing" -William M. Jr.

"Personal" -Benjamin P.

"Called me right back when I called them"
-Bernard A.

"Haven't gotten audited" -Burnham M.

"They're easy to work with and are good guys" -Danny M.

"Knows what he's doing" -David B.

"They were very business-like and did what they said they would do" -Delbert H.

"Liked the work and how they handled everything" -Diane S.

"The personal service that we got from Rex himself"
-George B.

"Promptness" -J.P.

"They're thorough" -Jeffrey N.

"The handling, the way it's organized"
-Julian B.

"They were efficient" -Karl T.

"Rex's personal service" -Kyle C.

"They were very thorough and pretty quick, and kept in touch if there were any questions. And their follow-up was pretty good. If there's something wrong, they'll call you up; they're very cordial too." -Michael M.

"Personality of owner, honesty, trustworthy"
-Mohammad S.

"The personal service they give" -Roy O.

"They are honest, upright, point out areas where Thomas needs to improve and areas where they are doing well, very straightforward, very quick response time" -Thomas W.

"They were just always available" -Carolyn P.

"That I didn't have to touch it" -David H.

"They are very professional" -James G.

"He bought the business that our tax preparer had, and it was just easy because he had all our records" -James G.

"They use a system that he used to, they have his records" -John R.

"Rex always calls back promptly and sincerely and answers all our questions" -Lory L.

"Good service, good personal treatment"
-Mary S.

"Good service, good quality" -Michael G.

"He's pretty flexible about arranging appointments" -Paul B.

"They were knowledgeable and experienced, and had good resources for special problems that I faced" -Renee L.

"Their professionalism" -Robert K.

"Their interest" -Ronald W.