Swimming Pools

Alameda County

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What did you like best about Custom Fiberglass Pools?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 9/21/06 and 7/2/2008. Customer last names have been initialized for privacy. 

"I have a beautiful pool. They took care of the details. I'd recommend them to anyone." —Irene M.

"Their estimate of the time it would take to finish my pool was accurate." —Bill O.

"I really liked Bill. I thought he was professional, responsive, and easy to work with. He was at the jobsite every day. I thought their workmanship was great. Overall, it was a great experience." —Doug J.

"They are personable, organized, and efficient. It was just about perfect." —Susan R.

"I thought they did a quality job. They were very reliable. Things went like clockwork." —Larry C.

"They were very professional, and they did a good job on the pool. I was really satisfied with the quality." —Leslie L.

“The performance and the time it took to do the job” —Rodney A.

“I never had a pool before, but I am completely happy with this one. The water stays warm.” —Alice B.

“The owners get involve in the whole process.” —Pam B.

“I liked the cost, the quality, and the fact that they were on time and on budget.” —Suzanne B.

“They did a good job. I'm very happy with my pool.” —Sarah B.

“It is very easy to maintain, and they installed it flawlessly. They stand behind their work and products. They come out right away when you have any problems. They are very efficient and very good people.” —Patty C.

“I liked the fact that it didn't take too long to install the pool, and that it's low maintenance.” —Keith C.

“They were straightforward and very pleasant to work with. Everything was laid out for us before we paid anything.” —Rick D.

“They were here when they said they would be, and they did a great job.” —Roger D.

“They're awesome. They're very professional, nice, and they did a super job. When they did the work, they were on time, they did all the electrical work, and they dug the hole. I liked the owner's hands-on attitude. Decking was the only thing he contracted out. They've installed two pools for me, and they're still using the same contractor whom I like very much. I actually called him about something, and he came out immediately and took care of it.” —Pam D.

“I liked that they delivered on their promises. They were the only company that was right on the money. I love them. We've recommended them to four of our friends, and they have all been extremely happy with their pool and the service.” —Robert E.

“They were very attentive, and they got right back to us whenever we called them. They always showed up on time and kept their promises.” —Dave F.

“The overall good quality of the service” —Susan F.

“They did everything they said they would do. The quality of the pool is very good.” —Pat F.

“They did what they said they would do, and they completed the job quickly. They did everything on time.” —Bill G.

“I liked that they came and left when they said they would. The job was done on time, and they were easy to get a hold of. They did a very neat and clean job. They didn't leave a mess when they left, which was very important to me.” —Barrie H.

“They had great customer service.” —Liz H.

“I liked the fact that they kept their word about when they were going to finish the job. They're very trustworthy.” —Kris K.

“They did everything they said they would do, and they were on time. We are delighted with the pool.” —Martha L.

“I really liked the quality of the work and the product.” —Michael L.

“They said the work would be done at a certain time, but it was finished three days earlier. They worked quickly, and the job was done to our satisfaction. There were no delays and no problems. It was the fastest construction job I've ever seen. They also weren't pushy. We told them how much we could spend, but they didn't try to talk us into buying something we couldn't afford. They were wonderful.” —Jeff M.

“I liked the two representatives that came to our house. They were very friendly, and they explained everything thoroughly. They really made things easy for us to get a pool installed.” —Gloria M.

“They managed the whole project well from start to finish.” —Dianna M.

“The turnaround time and the quickness in which the pool was installed” —Sherri M.

“It's simple to maintain.” —Brigitte N.

“The work was done on time, and they did a wonderful job.” —Alfred P.

“They are professional, upfront, honest and always on time.” —Julie P.

“They were professional and nice. When they said the job was going to be done, it was done. I have nothing negative to say about them.” —Tracy P.

“I liked the fact that Bill does almost everything himself. They also showed up on time every day. When they left at night, they left the job site very clean.” —Greg P.

“They were easy to do business with.” —Vickie R.

“They did immaculate work. It took them six weeks from start to finish, which was very impressive to me. My neighbors couldn't even tell when they started. They never heard any noise coming from my backyard. Bill was fast and efficient. If we ever buy another house, it doesn't matter where it's going to be located, we will call them to do the work. We are very happy with it. Bill and Suzanne are awesome people, and I'm not kidding. I have referred more than 100 people to them. We back them 100%.” —Wes R.

“They are professional, on time, and they do everything for you.” —Karen S.

“They're very efficient and right on target. This is the second pool they do for us.” —Karen S.

“I liked the fact that everything went smoothly, and it was easy.” —Cindy W.

“I liked Suzanne's and her husband's honesty and professional integrity. They answered all my questions, and they did exactly what they said they were going to do.” —Deborah W.

“They were quite helpful, and whenever we call them, they come out to help us.” —Stephanie W.

“We like their personalities and Bill knows what he's doing.” —Sara Z.

“They were very professional and accommodating.” —Lizzie A.

“Everything, they were great. They really provided us with good service.” —Jodi B.

“I'm really happy with the quality of the pool.” —Garland D.

“I would say their honesty and direct approach regarding what they said they were going to do. They did exactly what they promised.” —Janet F.

“They did the job ahead of schedule exactly the way they promised they were going to do it. In fact, this is the second time we use their services, and I would use them again, even when we move.” —Monica R.

“I like the warranty they give on the products.” —Michelle S.

“I like the fact that the pool is easy to maintain.” —Sandy V.

“I liked the crew. They were on time, polite, friendly, and they did a great job for us.”
—Irene P.

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