Auto Repair

Alameda County

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What did you like best about the Brake & Wheel Center?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/22/2002 and 4/5/2008. Customer last names have been initialized for privacy.

"His knowledge of what my problem was and the way he fixed it, I think they are wonderful." -Arliss D.

"Saturday hours, and they are just very courteous and willing to make things work." -Carol F.

"The service and the promptness, the lady was pretty courteous." -Clem A.

"Their competency" -Courtney K.

"I liked the attention they gave me. They told me straight out what was wrong with the car. They gave me a printout of what was wrong and what it would cost. The workmanship was excellent." -Elizabeth

"I needed a brake inspection. I appreciated that he let me view what he was doing to my vehicle." -Karen M.

"Monte is extremely honest. He is very knowledgeable. I totally trust him with my vehicle. The turnaround time is very good." -Linda D.

"I've always had a great experience there." -Nancy V.

"I am a returning customer. Their customer service and quickness are great." -Natasha H.

"I think they are honest and very accommodating." -Pat B.

"Professionalism, care for the work that they do, and the quality of the work that they do" -Allen L.

"He gave me all the good details about my car. He gave me suggestions to change this and change that, so everything would be fine. He gave me a printout of the parts I needed to change." -Armando F.

"They call me back before they do any additional work. Their service is always good." -Bob

"They did a pretty good job. They were pretty consistent. They called me when they finished. The customer service was pretty good. The lady was nice." -Chris B.

"I liked their follow-up." -Edward C.

"They were very helpful and very nice." -Eima O.

"I would say the quality of the work." -Erik S.

"I liked that I could drop off my car and not have to worry about it." -James M.

"It is convenient. They are reasonable. They call to let us know if it is more than the quote." -M.T.P.

"They didn't take too long. They were very nice." -Patricia H.

"I've been going there for years. I like the service and the communication." -Sherena Y.

"They were able to take me right away. They were very nice." -Carol B.

"They have good services. They know how to treat people." -Gary A.

"They have good communication. I am a repeat customer." -Ted M.

"The timeliness and quality of the work they did." -Julie A.

"They were honest; they were easy to talk to; they did what they said they would do; and they give complete service." -Kay B.

"They are excellent." -Mike B.

"They are very friendly, knowledgeable, and they take really good care of you." -Brenda C.

"Their knowledge and personal service" -Mac D.

"The service" -Julia K.

"They did everything to our satisfaction." -Brent L.

"They are very good at what they specialize in." -Steve L.

"It's a good place to take your car to." -Dale O.

"They are very friendly and honest." -Susan P.

"The service is good and I like the people." -Terry P.

"They were authorized to do the job and they were able to certify the car." -Lawrence P.

"It was convenient and they did what they said they were going to do." -Andy S.

"They know what they are doing." -Dan B.

"I can bring my car in anytime for anything. They do a nice job; they will tell you what needs to be done; and they are honest and easy to talk to." -June D.

"They were accommodating and explained everything to me." -Betty H.

"The quality of service" -Eric S.

"They seemed to be honest with me." -Ryan S.

"I like the fact they were honest and told me exactly what they were going to do with my car." -Jan T.

"I have known of them for a long time because I used to be in the brake business and they did the job to my liking" -Ken D.

"They are good people." -Bud G.

"They took care of everything for me." -George J.

"They were prompt and finished the work when they said they would." -Alan M.

"The friendly service and the work was done quickly." -Paul R.

"They are convenient and they did a good job for me." -Lisa S.

"They did a good job, and were on time. I think they were a little expensive." -H.K. B.

"They are very polite, prompt, and give fast service." -Harry B.

"I think they are honest and do good work." -Mike B.

"The prices are good and they are very honest. They were able to fix the problem the first time." -Ken C.

"I like that they're trustworthy. I trust their judgement and they don't do anything without asking our permission." -Kevin C.

"I believe the owner, Doug is extremely competent. He knows what needs to be done and does not try to cheat me." -Claire D.

"The service and courtesy" -James I.

"They always follow-up and get it done right." -Bob L.

"They are small and they take care of you well." -Mel N.

"They are courteous." -Marie R.

"They are good mechanics and they are honest. I have gone to them for over 20 years." -Ron W.

"They are upfront about what needs to be done. I feel they are very honest and I have gone to them for a long time." -Karen W.

"They took very good care of me. There were some problems and they took me right back in with no questions asked." -Mark R.

"They are straight forward and do a good job." -Ryan S.

"The location" -Roan D.

"They're pretty good about rotating the tires after you buy them." -David F.

"I went there for some very minor things and they were pretty good." -Joseph R.

"They were courteous and got me in and out quickly." -Emily S.

"The lady that worked behind the counter." -Jane A.

"The location is convenient." -Vicki W.

"I like the owners." -D. P.

"They did the job quickly." -Adrienne M.

"They are easy to deal with and do a good enough job." -Karen V.

"The location" -Brandon C.

"I like that they were very nice and personable." -A.A.A. P.

"I like that they did the job correctly." -A. T. R.

"They were friendly." -Geraldo A.

"They do good work." -George S.

"They are honest and do a good job." -Barbara B.

"They are upfront and honest and have always been there when we neede them." -Mike B.

"They fix it when they say they will and I don't have any problems." -Katherine B.

"They are Honest and keep me informed about what they are doing and how much it will cost." -Dotty C.

"Their customer service was excellent." -Shawn C.

"The good service" -Mario C.

"They were personable and professinal." -Janet C.

"They know their stuff and take good care of customers." -Jennifer C.

"Their service" -Joe E.

"They were prompt." -Prince G.

"They explained what the problem was, and were very efficient." -Johnnie G.

"When I take my car to Doug, he is very good about taking care of me and he is honest." -Pamela G.

"I felt like I could trust them." -Hisashi I.

"Doug is very responsive and does good work." -Anna B.

"Dough's service is excellent." -Otis L.

"They are very personable and explain what is wrong with the car..They do very quality workl." -Steve L.

"They are nice people and Doug is always very honest with me." -June D.

"I like the personal service that I get from Doug, the owner." -Ricardo H.

"Nice people" -John B.

"The quick service" -Charles D.

"They are fair and they do good work. They also have available slots" -Tracy B.

"They're great" -Diana C.

"Easy to get to, service was good, I was pretty satisfied with their work" -Jack D.

"They are good at what they do" -Kevin F.

"They are competent and I'm satisfied" -Alfonso H.

"I'm pretty satisfied" -Terry P.

"I can always get in, they take me whenever I call them, they've got the best mechanics I think" -Tammy T.

"I think they've got a pretty good operation over there. I made an appointment, they took me on time, and they did a good job for me. I'm very satisfied" -Doug F.

"Always get me in, and their work is dependable" -Barbara L.

"They are honest and seem to have knowledge. We have been satisfied with the service" -Steve L.

"They always fit me in" -Stacey M.

"Green business, customer service" -Rachel B.

"The service they perform is quality" -Mario C.

"They're quick" -Tracy L.

"They were nice and did the work in a short time" -Vicky P.

"Did good service" -Robert B.

"They treat you right. Explain everything." -Phil R.

"They're quick" -Monica T.

"People are great!" -Tom C.

"They were very good, no complaints" -Jeff G.

"Mechanics and personalities" -Otis L.

"Friendly, knowledgeable" -Ed M.

"Honesty" -Robert S.

"Quick turnaround" -Jimmy N.

"Quality work" -Barbra C.

"You can trust them" -Mike G.

"Good service, good work" -Dan J.

"Did a great job" -Jack M.

"Dependable work" -Joan C.

"They were great" -Bruce S.

"A good bunch of people, they're informative and helpful" -Gary P.

"Manager is good. Good communication" -Steve G.

"Able to talk to the owner" -Alan H.

"It was done faster than if I went to the dealer" -Jerry W.

"It was ready when we needed it to be"
-Peter C.

"Doug was good" -Steve L.

"They were friendly, helpful" -Colleen H.

"Experts at their work" -Philip A.

"They call me if they find a problem" -Morris P.

"Their estimates are pretty close" -Jose S.

"They explain everything up front" -Diana A.

"They're honest with me" -Erika L.

"Nice, friendly, courteous" -Mario C.

"Honest" -Toni L.

"They do pretty good" -Zack L.

"Answered my questions, very nice" -Frank G.

"Dependable" -B.J.L.

"They're very nice, personable" -Joan W.

"I trust their work" -Riasat A.

"Fast turnaround" -Dennis K.

"Quality and customer oriented" -Richard F.

"Seem to know what they're doing" -Louise J.

"They're professional, knowledgeable, friendly" -David S.

"I was happy with the work they did for me" -Maxine W.

"I was pleased with the work they did and the price" -Jerome C.

"They're great people" -Paul L.

"I can call them anytime, tell them what I want and bring my car in" -Rick W.

"Reasonable prices" -Angela G.

"They review the services with you" -Aaron W.

"They were courteous and helpful" -Andrea C.

"Their manager actually knows the work" -John K.

"My car was fixed right the first time" -Mike M.

"They explain everything to you" -James T.

"Pretty clean" -Kevin H.

"Their picking up service, personal friend" -James H.

"Accommodating" -Alan N.

"Getting in was faster than I expected"
-James W.

"They're pretty fair" -Dennis B.

"They know their business" -Lou E.

"Customer service" -Steve L.

"They're good at what they do" -Larry R.

"Thorough, knowledgeable" -Mac D.

"Knowledgeable, helpful" -Bill H.

"They finish on time as promised" -Scott L.

"They were nice enough to give me a ride to work" -Karen W.

"They're pretty good" -Marvin R.

"They're all pretty nice" -Tracy B.

"They were very accommodating" -Susan J.

"Good customer service" -Genevieve O.

"They're friendly and they try" -Christine T.

"They didn't take that long" -Minnie W.

"They were pretty good" -Bart G.

"They were fast" -Francisco V.

"Customer service" -Diana C.

"Take took me right in" -Dorothy F.

"Courteous, and it was ready when they said" -Terry P.

"I was pleased with how quickly they got it done" -Robert S.

"You can depend on them" -Sherry S.

"Quality work" -Joseph T.

"They were cheaper" -Katherine B.

"Fair prices" -Russ C.

"I was very pleased at how quick they were done" -Shelia L.

"We had an emergency and they fit us in" -Kennette R.

"They give you a clear explanation" -Gary R.

"They did okay, I trust their work" -Rita M.

"Quality service" -Robert C.

"I was happy with their work" -Cathleen I.

"They're courteous, polite" -Loretta R.

"I like the owner, he's nice, explains everything" -Theresa S.

"Good, fast, dependable" -Robert C.

"Did a good job, at a comparable price" -Bob J.

"Good service" -Dave H.

"Was ready when they said it would be" -Judy S.

"Explained the repairs before they did the work" -Mike S.

"I like the work they did" -Al G.

"They were fast" -Estelle B.

"Reasonable price for what I needed" -Marina S.

"They were nice, did okay" -Teresa G.

"Friendly, willingness to help" -Rodney S.

"People at front were nice" -Misty D.

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