Auto Repair

Alameda County

Brake & Wheel Center

(510) 483-4575

1805 Washington Avenue
San Leandro, CA 94577

Monte Benedick, Owner

SERVICES
Computer Diagnostics
Front End and Brake Work
General Repairs
Fluid Flushing
Factory Scheduled Maintenance Transmission Services
Smog, Brake & Lamp Certification

HOURS
Mon– Fri: 7:30am – 5pm
Sat: By Appointment

CREDIT CARDS
Amex, Discover, MasterCard, Visa

CERTIFICATION/TRAINING
ASCCA Certified
ASE Certified Master
Califorina State Smog Certified
Califorina State Brake and Lamp Certified

Workers Comp Ins.
Liability Insurance
State Lic. No. AF133240
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 267 random customer surveys made since Feb. 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Brake & Wheel Center has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 018.

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Survey Comments

Brake & Wheel Center has been a fixture on Washington Avenue for over 40 years. Brake & Wheel Center services both domestic and foreign vehicles. They perform most required maintenance and general repair, with emphasis on front end and brake work. The shop has state-of-the-art computer diagnostics and is also equipped for smog, brake, and lamp certification.

Brake & Wheel Center works to keep their industry knowledge current. They meet monthly with other automotive shops to discuss changes in law and technical changes in cars. The shop is Automotive Service Company (ASCCA) Certified. They also actively participate in the Green Business Program, which advocates protecting the health and safety of employees and promoting a clean environment.

COMPANY PHILOSOPHY
"At Brake & Wheel Center, we believe that communication is key to customer service and satisfaction. Autos are now so technologically advanced that what was once simple to diagnose and fix may now take much more time and expertise. It's important for the customer to understand exactly what needs to be done, the time it will involve, and the expense. We communicate to customers how to prevent problems in the first place and how to take steps to ensure that any repairs they do need will last for a long time."

EXCERPTED SURVEY RESPONSES
"They are honest and seem to have knowledge. We have been satisfied with the service." —Dorothy L.

"They were nice and did the work in a short time." —Vicky P.

"I can always get in. They take me whenever I call them. They've got the best mechanics I think." —Tammy T.

“They are fair and they do good work. They also have available slots.” — Tracy B.

“They are very friendly, knowledgeable, and they take really good care of you.” — Brenda C.

See Survey Comments