Electric
Motors
Alameda County
What did you like best about Koffler Electric Mechanical Apparatus Repair?
The following are verbatim customer responses from research that American
Ratings Corporation conducted between 2/14/2004 and 2/26/2004. Customer last names have been initialized for privacy.
"The fact that they are reliable. They keep me informed about the work that is going on and they let me know what needs to be done and make suggestions on what to do." - Robert M.
"Their speed and efficiency." - Terry F.
"They were on time." - Henry M.
"Their knowledge, willingness to work with the customer." - Kurt W.
"They were here punctual, they did the work right away." - John P.
"Good service." - Rick P.
"Good service and good work." - Nola
"Very workman like and very solid." - Bruce O.
"Competent and good work." - Bill G.
"You can always depend on them. If there are issues with the work, they get a hold of you. They have suggestions on how to resolve the issue." - Robert M.
"They are very helpful, they are there. We're in marine supply industry, they are aware of the docking schedules. It has to be accurate and precise and they are aware of this. They deserve the symbol. The problems we had have to do with our customers, who have expectations of getting quotes over the phone in our business. However Koffler wouldn't be able to do that since they rewind our motors, and it would be difficult to assess the work over the telephone." - John C.
"Their service, they still pick up." - Joe
"Aggressiveness and enthusiasm." - Dennis S.
"On
time pickup, service, very responsive, billing is on time, friendly relationships
and atmosphere, go with flow, they support me."
- Dee C.
"They always follow through." - Dirk A.
"Very
good service, very cooperative in giving me the quote on motors, helpful
in that they always get me reports and pictures on time."
- Bob T.
"The promptness of the organization and the service department. Mike tells the truth which in the service business it's half the battle. We've done business with them for 7 or 8 years, since they formed. They supplied us motors, they send the crews out to us, their rigs." - Jerry
"Service and the detail." - Tim S.
"Their responsiveness." - Erma S.
"They are real friendly." - Russell
"They were very prompt, neat, knew what they were doing. I've used other Diamond Certified Companies like Atlas Heating and Advanced Roofing. I'm getting good work from competent people. They work so hard and they really stand out of the rough. There are so many highway robbers out there that I've used, I'm a widow and it's really important to know the good companies. I just cut out the ad last week and I'm going to continue to look for Diamond Certified Companies." - Gaye D.
"Mike
has bent over backwards for me."
- Steve H.
"I think that if you look at the work they do, it's immaculate. It's a good reputable contractor. They keep their promises, it's a gorgeous shop. They are a full service, auto repair house. They do the best job of anyone around. I don't trust anyone else, there is none better. There are a lot of facilities managers who have the same opinion as I do, they are a premier company." - Philip M.
"Mike and Joe in the motor shop. I don't need to look back, they take care of me when I walk in the shop. I've been using them for about 10 years." - Michael C.
"They did good quality work, everything they did for us. They rebuilt the gear boxes. Lots of demands on them, and they get put through a lot of stress and handle it well." - David Z.
"I like Kevin the salesman. He drops everything and treats us as as an important customer. We're a big waste facility. I can call him 24 hours a day, Kevin's response is very impressive. We have so many state and regulatory agencies, they have it together, they have the inventory. I don't have jump through hoops and basically I don't have to be left to dry, because we can't afford any penalties by the regulatory boards." - Nick P.
"Basically the customer service and follow up." - Karl R.
"The
work, they responded diligently, the response was good around our requirements."
- Sherry
"Their service has been excellent, their prices have been good." - Bill
"They deliver what they said would get done." - Mario
"Service." - Larry C.
"That they are very quick." - Noel
"They take care of us in an expeditious manner, the pricing seems to be in line. They are a very good company." - Mike C.
"Their
pricing is good. They are fair with us.."
- Matt O.
"Quickness of delivery." - Terry S.
"The completeness of their work.." - Boriel G.
"Promptness, accuracy" - Denny P.
"Service. The way they bend over backwards for us. It's amazing, there's a machinist here who has worked here for 28 years and when he says stick with them you stick with them." - Paul B.
"Everything, I guess, nothing that can point to one." - Ken L.
"Good service" - Mel S.
"They
are always here when I need them."
- B.M.R.
"They
were very responsive, they had the products that they needed and got the
products to us in a timely fashion."
- Jonathan S.
"Their communication" - M.D.S.
"They did the job right, never had to take something to them to get it redone, I'd give them a good rating." - Mark
"Mike" - Alex A.
"Personal service" - Chris M.
"Their work is real clean." - Kent
"They were honest, when they said they would be there, they were." - Tom K.
"Charlie" - Bill B.
"Nothing that I can think of, I think it's really good for our park." - Paul M.
"The pick up and delivery." - Wade F.
"The products are pretty good, for me they do a very good job, they always fix it for me, and they do a good paint job." - Carlos G.
"Responsiveness to our problems." - Bezhad S.
"They do a lot, not just one thing.." - Greg D.
"They are very responsive to quick turn around times." - Andy H.
"They
are close by and they do good work."
- Dave H.
"They are reliable, that's always a big plus, pricing is good." - Ed H.
"The equipment that I needed, and the turnaround time was good." - Conrad
"Service and reliability" - John L.
"They normally respond quickly." - Dan N.
"Their
overall knowledge and diversity."
- Joel F.
"The
way they are neat on the vibration motors. They answer all my questions.
If I need something right away, he gets it to me. He knows I expect respect
as a customer."
- Jose P.
"When
something goes wrong I can hit them over the head and they will fix it
right away."
- Mark S.
"The service. They come the very next day, the documentation is superb, and they provide a detailed report that states what was done, which items were repaired, as well as what repairs need to be done. They are a superb company." - Harry M.
"I don't know, good service." - Stan H.
"They are helpful over the phone, customer service, sizing up the motors." - Craig
"They're knowledge and they really know what they are doing. I have confidence that I am dealing with someone that knows what they are talking about." - Henry M.
"The customer service was very good, the work went smoothly. All things considered, we look for people we enjoy doing business with. We've had nothing but great work and experiences with them." - Mike T.
"Fairly close to us, competent. When we send anything over it's done right. We've used other services and had problems with them in the past. Their workmanship is superior." - Dale T.
"They get it back to me in a timely manner, I say give it to them." - Rick S.
"It's a small friendly shop.." - Ernest L.
"They are fast close by, straightforward, you get the answers you need." - Jonathan B.
"He
is very prompt as far as service, he is always timely, the outside sales
manager."
- Jaime
"When
they are quoting something for me, they get it back to me right away."
- Georgia T.
"The pick up and delivery." - Charlie T.
"Very quick" - Jack R.
"I've always had a good response from them.." - Jim K.
"Their quality of work." - Michael
"They are very cooperative, they say they are going to do something and they do." - Roger C.
"They've always had good service, easy to get along, prices are reasonable." - Peter W.
"The
work that they do do is very good."
- Kevin M.
"The
timely service, have good response."
- Al C.
"They can handle almost any project we give to them, it's a young crew and they are efficient." - Tom T.
"When the motors come back they look great." - Mark T.
"They are working on our equipment as fast as possible." - Lester A.
"Versatility" - Bob F.
"They are pretty efficient." - Dennis C.
"The response time." - Ernio C.
"Usually reasonably priced, can do the whole job, don't need to call another contract to complete a job." - Michael
"Good
technical people, I would use them."
- Michael
"Charlie. He has the knowledge of the real expensive equipment that we need. Sometimes they'll send someone who doesn't have it, so it's so great to have Charlie, as he always has the right answer." - Mark
"Their location." - Gene M.
"I do enjoy working with Stan Budd, their sales rep, he represents them very well." - Scott
"In
the past they provided good service."
- Tom
"They are there." - Brian W.
"Charlie Kauffler" - Rick A.
©2002-2006 | American
Ratings Corporation
